The reviews listed below were collected independently of Swift Institute through rater8. Each review represents an authentic and verified patient experience.
Excellent bed side manners. Very caring,great personality.
Sep-2024
Shelby is always so nice and helps a lot with the pain I’m having. Thank you Shelby
Aug-2024
Shelby is always professional, she listens, and helps follow up on referrals when needed.
Aug-2024
Such a pleasant person and so helpful.
Aug-2024
Shelby is always compassionate and caring.
Aug-2024
very professional 👍👍
Aug-2024
Shelby is wonderful. She is supportive & really listens.
Aug-2024
I love the concern and thuro questions the DR ask you. I love seeing her every 3 months
Aug-2024
Shelby is the best!
Aug-2024
Very professional, polite and interested in the patient and the patients progress. And a very nice person.
Aug-2024
Very knowledgeable and helpful and most of all very nice.
Aug-2024
Very easy to talk to
Aug-2024
Thanks to Miss Shelby. I’ve dropped my medication from three a day to one and a half. I think she is the number one pain management person I’ve ever met and only wanted to deal with Shelby.
Aug-2024
Wonderful and smart!
Aug-2024
I’ve never had a better experience with a doctor in my life. She’s caring, and professional, listens to me and replies with professionalism. I’m very grateful that I have her as my doctor. I only hope that this survey doesn’t make her to get another position in the office. Just kidding, if it’s time for her to move onward for better opportunities, then I’m all for it.
Aug-2024
She listens.
Aug-2024
I love her, spends time with you, listens and is always very informative.
Aug-2024
very patience with me. she listens and that is important to me. thank you
Aug-2024
On time, as usual, always professional and caring. Mutual respect.
Aug-2024
I don't know what I would do without her!
Aug-2024
I have been patient for many years (Tahoe Fracture). Shelby has been responsive and timely.
Jul-2024
Shelby has ALWAYS been pleasant and knowledgeable. I always look forward to my visit with her! She is courteous, respectful and certainly cares about her patients.
Jul-2024
I still believe she is amazing and not only a good person, but truly does care.
Jul-2024
After reviewing test results for my back issues, she said she would refer me for an injection, but did not offer any other treatment like physical therapy, exercises, referral back to primary for possible arthritis medication etc. that I found online.
Jul-2024
I just feel like I was assisted by Shelby most professionally. She was very attentive, listened to my questions and my direction with my back issues, and was very honest in her assessment. Thank you, Shelby.
Jul-2024
Wonderful PA
Jul-2024
Shelby took time to discuss several concerns of mine and I appreciated it. All else excellent as usual, very little wait to be seen.
Jul-2024
very helpful
Jul-2024
Friendly, compassionate. Intelligent.
Jul-2024
Shelby is always polite, caring and attentive. She offers alternatives for treatments and never rushes through an appointment
Jul-2024
Shelby is the real deal. Shes very professional,kind and caring! She's the best!!
Jul-2024
Very professional, listened well.
Jun-2024
Compassionate, Understanding and helpful
Jun-2024
Fantastic experience. Shelby takes the time to listen and discuss options for treatment.
Jun-2024
She is so amazing, bedside manner is wonderful. Thank you Shelby!
Jun-2024
Shelby is friendly, professional and genuinely cares for her patients. My visit was very good I was taken to a room and Shelby was in very quickly.
Jun-2024
Shelby always takes the time to listen
Jun-2024
She is wandnful
Jun-2024
She is so kind and professional!!!
Jun-2024
Always a pleasure to work with!
Jun-2024
Shelby listens to my questions and concerns. She is always on top of my medical history.
Jun-2024
Shelby is great, I like here very much!
Jun-2024
VERY NICE TO TALK TO AND EXPLAINES ALL QUESTIONS ASKED.
Jun-2024
Awesome PA, she is one of the friendliest people I have ever met.
Jun-2024
She is great
Jun-2024
Perfect Service!
Jun-2024
Shelby is great!
Jun-2024
She's the best !
May-2024
She is great out her.
May-2024
She was very helpful and friendly.
May-2024
na
May-2024
Shelby is a wonderful listener. I can tell that she really cares for her patients.
May-2024
Has helped me through all of my problems and got me with the spine stimulator through Dr. Rozik and Shelby is just a gift from God
May-2024
Shelby is always professional. And she is also very compassionate.
May-2024
Thank you Shelby for listening and working with me in the direction that seems smart for me.
May-2024
She’s awesome!
May-2024
Always professional and explain everything well
May-2024
. Great smile very informative and comforting.
May-2024
She's the best at listening and Great at knowing her stuff. I couldn't of asked for a better Human being to take care of me since 2017. What a beautiful and Awesome Doctor.
May-2024
great PA very professional 👍👍
May-2024
Exceptional caring, knowledge and quality patient customer service
May-2024
She has help me to manage my pain so I don't have to need as many painkillers.
May-2024
She's been my husband's Medicine Woman for several years. Now she has become my 'Medicine Woman's. She explains the how's and why's of procedure of what is expected of the patient. The do's & don'ts of taking prescribed meds. Answers all questions clearly.
May-2024
Dr.Shelby Real is great. She listens and encourages you to voice any concerns you may have about your treatments medication or issues.
May-2024
Shelby is compassionate, caring and professional! Love her!
May-2024
Shelby is the best
Apr-2024
Outstanding as usual.
Apr-2024
She’s a wonderful provider!
Apr-2024
Great bed side manor. Very knowledgeable.
Apr-2024
Shelby is the best
Apr-2024
Did seem t
Apr-2024
Very friendly, helpful and understanding.
Apr-2024
Shelby is super kind and understanding while also working to make sure pain meds are limited to needs.
Apr-2024
She has made snide remarks, plus rolling her eyes at truthful comments I make to her questions.
Apr-2024
The best Pain Management that Ive foulnd since my accident
Apr-2024
Shelby is the easiest medical provider I’ve ever been to. She really makes you feel very comfortable and it’s nice that we can work together for my health care needs. I hope I can continue to see her. She’s the BEST!!!!
Mar-2024
Very understanding
Mar-2024
listens to me and I feel that she really cares
Mar-2024
Shelby has been the most incredible pain management doctor I’ve ever had and she recommended me to the best doctor for my spine stimulator incredible. Not one negative word.
Mar-2024
Shelby is always looking out for her patient
Mar-2024
she always takes the time to listen and explain things
Mar-2024
Excellent as always
Mar-2024
great
Mar-2024
Great job all the way around, always awesome to work with.
Mar-2024
Excellent Dr
Mar-2024
Shelby is always very pleasant, respectful, and tells you the truth, even when the truth isn’t what you want to hear. She is one of the best, if not THE best.
Mar-2024
She was very nice, listened to me a big help !!
Mar-2024
Very nice and knowledgeable
Mar-2024
She is very attentive; professional; courteous and very informative of procedures. Thank you! 10 stars!! ⭐️
Mar-2024
Shelby is great, very professional and helpful!
Mar-2024
Pleasant, professional, informative, interested, and very helpful.
Mar-2024
Exemplary in every way
Mar-2024
Shelby was very informative with the care I’ll be receiving
Feb-2024
she's the best! enough said
Feb-2024
Always a very caring, knowledgeable, respectful Assistant. Shelby and Dr. McDermott are the ONLY reason I have stayed with Swift (Tahoe Fracture)!!!
Mar-2024
Always listens to my concerns and gives me options on treatment.
Feb-2024
Very professional and easy to talk with.
Feb-2024
Shelby is very compassionate and knowledgeable. I highly recommend her as a heath care professional.
Feb-2024
Great PA
Feb-2024
She listens.
Feb-2024
Great listener. Very compassionate. I'm very comfortable during my appointment.
Feb-2024
As always Shelby is patient, a great listener and takes time to go over everything.
Feb-2024
Shelby is amazing and always smiling and she listens . I have never seen Shelby in a bad mood only a happy person she is the best!!!!!
Feb-2024
Just adore Dr Real
She professional,caring . understands what your going through.
Feb-2024
She’s Awesome
Feb-2024
very smart doctor
Feb-2024
Best bed side manner!
Feb-2024
She’s easy to talk to all ways concerned about how I’m doing more like a friend than a doctor
Feb-2024
Shelby is thorough and empathetic. We cover all areas of concern. I adore her!
Feb-2024
Shelby is professional and compassionate
Feb-2024
She is so professional a great job I adore her!!
Feb-2024
Kind and friendly
Feb-2024
If someone who cares about the patient that’s what I look for In a doctor she is excellent across-the-board
Feb-2024
She is amazing ❤️
Feb-2024
Shelby Real is a fantastic doctor. She is always so kind and listens to my complaints. It is so refreshing to have a provider who will take time to listen and always has great advice as to how I can help myself feel better. Thank you PA Real! I really appreciate the care you give me!
Feb-2024
Shelby is a wonderful practitioner. I’ve been seeing her for a few years now and always feel heard and understood when I leave the office. She always offers great suggestions as well as resources. Such a sweet and kind human being. I just love her.
Feb-2024
She's the absolute best!
Feb-2024
Shelby is very knowledgeable in her field of work & always explains things in a manner that I understand!
Feb-2024
ALWAYS READY TO HELP
Jan-2024
Very nice and profesional
Jan-2024
Shelby is Great !
Jan-2024
The pain Institute is lucky to have her. Very calm, very understanding, extremely helpful. Would recommend to anybody.
Jan-2024
Great person
Jan-2024
Always professional and extremely helpful
Jan-2024
the Best for me
Jan-2024
Shelby is kind, intelligent, patient and professional. She is so easy to talk to, as well.
Jan-2024
Dr Shelby is the best. Very caring and thoughtful.
Jan-2024
Have seen Shelby for some time. She is super professional very smart. The care she provides is caring and to the point
Her bedside manner is terrific
Jan-2024
VERY PLEASANT AND PROFESSIONAL!
Jan-2024
Not helpful in anyway no compassion.
Seek somebody wiser older with more wisdom. More knowledge. She does not like men.
Do not waste your time here.
Jan-2024
Very nice
Jan-2024
Shelby helps me on my pain helps me on my neuropathy and explains everything and I’m excited about . Having Shelby as my doctor.
Jan-2024
She listens- intuitively
Jan-2024
She is honest and straight forward
Jan-2024
Shelby is very nice and respectful.
Jan-2024
She is everything a health care professional should be.. intelligent, informed, curious, careful, and caring. Thank you Shelby Real for being my caregiver.
Jan-2024
Shelby is such a caring, competent and knowlegeable healthcare provider. She takes the time to listen to your concerns and discusses pain management options with you. She is a great asset to Swift Institute.
Jan-2024
Always listens
Always helpful
Jan-2024
She is very concerned and compassionate about her patients and she truly listens to their concerns.
Jan-2024
She's fabulous
Jan-2024
Very pleasant and professional I had a good visit with PA Shelby and the entire staff was great and the wait time was very good.
Jan-2024
The greatest PA I have every had, Shelby is kind, professional, and just a great person.
Jan-2024
Very nice person, listens attentively to patient, thorough and clear in all things going forward.
Jan-2024
Hey
Jan-2024
Great very thorough
Jan-2024
Great to work with, awesome with pain management.
Jan-2024
Shelby is so pleasant and answers all my questions.
Thank you
Jan-2024
I just love Shelby. She is the sweetest and most kind person I've ever met. She attends to your every need.
Dec-2023
I enjoy my appointment with Dr Shelby Real. She's always cheerful.
Dec-2023
She always listens to everything I have to say. Even if she can't help me, she does tell me who can.
Dec-2023
Professional and attentive. Interpersonal skills, top notch.
Dec-2023
Just love her
Dec-2023
It's always a pleasure to meet with Shelby. She is very knowledgeable and understanding.
Dec-2023
As always, Shelby listens, offers suggestions and always remembers prior visits and procedures. She consistantly cares, has a warm smile for you and is so pleasantnnt to see.
Dec-2023
Dr Shelby is very professional and is always helpful
Dec-2023
She’s always smiling a plight it’s a pleasure seeing her. She lets me know that she has concerns about me and my medication and lets me know that there are other options to look at.
Dec-2023
excellent human she really cared about me
Dec-2023
Shelby is so compassionate and professional! Swift is lucky to have her on board!
Dec-2023
Always professional and explain things so I can understand
Dec-2023
Shelby is professional and very knowledgeable,along with a great personality!
Dec-2023
Shelby is an excellent PA who truly cares about her patients.
Dec-2023
Always welcoming and cheerful. An asset to The Swifties.
Dec-2023
Shelby is always so kind and sympathetic towards me. She helps me cut through the red tape trying to get MRIS and appointments with doctors.
Dec-2023
Great Doctor!
Dec-2023
very professional lady lucky to have her as a doc👍👍👍
Dec-2023
Always good care and understanding of my needs.
Dec-2023
Shelby listens to my concerns. She really cares about me.
Nov-2023
Excellent PA! Very knowledgeable and qualified. She does a fantastic job! I highly recommend!
Dec-2023
Caring and comfortable
Nov-2023
She listens to what you have to say
Nov-2023
Shelby is just wonderful! She is so caring and helpful.
Nov-2023
I think Shelby is a wonderful PA.
Nov-2023
Always well prepared and and answers all my questions
Nov-2023
attentive and knowledgeable Shellby listens to me
Nov-2023
Shelby is always quite pleasant, and is a great help in creating a pain management regime that, not only entails the use of narcotics. She genuinely cares♥️
Nov-2023
She answered all my questions.
Nov-2023
exellent! answers all questions knowle-
gable and very helpful.
Nov-2023
Always helpful. Great advice. Good listener. Professional and friendly . Much appreciate her care .
Oct-2023
She was very nice and intuitive
Oct-2023
No muss no fuss. In and out service with a smile. Can't be beaten.
Oct-2023
Shelby is very knowledgeable and professional. She always upbeat and smiling. She's been very helpful to me and my situation with nerve pain. I highly recommend her.
Oct-2023
She is wonderful
Oct-2023
I wish everyone could receive the wonderful care, and attention that I do with Shelby Real.. she leads with her brain.. and follows with her heart.. the best physician I have ever known..❤️
Oct-2023
HER CARE IS A EXAMPLE OF WHY SHE WILL EXCELL IN HE PRACTICE
Oct-2023
Shelby is always a joy to see. She's always helped me when needing to change medication or dosing.
Oct-2023
Good and helps you
Oct-2023
Shelby is the BEST!!
Oct-2023
She is phenomenal. She takes care to listen to your concerns and is very enlightening when she answers your concerns and questions!!
Oct-2023
shelby is very nice and she listen to my concerns . thank you .
Oct-2023
Always Professional and always friendly
Oct-2023
She kind and doesn’t rush and she remembers you
Sep-2023
A joy to talk to and completely professional.
Sep-2023
Always nice to chat with Shelby. Professional and caring
Sep-2023
PA Shelby Real shows concern and compassion for my health and constant back pain. My quality of life is made more manageable with Shelbys assistance. Thank You, Shelby and entire staff at Swift Institute in Carson City, Nevada
Oct-2023
She's outstanding!
Sep-2023
Fantastic job!! She’s the best I’ve experienced yet with this office
Sep-2023
First thing in the morning and she said ( running behind can’t do much today.) 5 minutes later she left the room without any type of medical exam? Without any solution for further care. Went to breakfast, came back and was patronized, left in the room to se The Dr. Again. Oh wait! She is too busy. The approval for payment by the V A was not approved. I have two types of medical insurance. Does anyone care?
Sep-2023
Shelby was not responsible for all of the problems we had at this appointment, but
Sep-2023
I always forget to check for the staff's name, however, they are excellent throughout.
Sep-2023
Friendly, attentive and caring.
Sep-2023
Very professional and very personable.
Sep-2023
Very concerned about my situation
Sep-2023
She is the best and please don’t ever let her go she listens and actually cares.
Shelby thank you
Sep-2023
Shelby seems very knowledgeable and I believe she genuinely cares about my health and wants to do all she can to improve my quality of life.
Sep-2023
Thorough and compassionate
Sep-2023
Shelby rocks
Sep-2023
Shelby is a wonderful example of a professional. She treats her patients like people.
Sep-2023
I have been seeing Shelby for 2 years. She provides very caring and professional health care. She takes time to know you and how you are doing
Sep-2023
Enjoyed my appointment very much. 🥰
Sep-2023
I feel she really is concerned about my condition.
Sep-2023
She is amazing and helpful. I couldn’t ask for anyone better who attends to my care . Truly do love her
Aug-2023
I have not been impressed the past 2 visits! She referred me to my surgeon and I saw him and now she's discouraging treatment from him and his future plans. She has no idea what I go through on a daily basis.
Aug-2023
Shelby is kind, compassionate, professional!
Aug-2023
Shelby is wonderful!
Aug-2023
Very professional and helpful
Aug-2023
Love her
Aug-2023
She has zero physician skills, jumps to conclusions, massive judgment, and very selfish. Text me if you want sex examples
Aug-2023
Excellent listener
Let’s you know that she understands the complexity of a given situation
Aug-2023
I appreciate her explaining the process and what to expect. She’s really great at her job
Aug-2023
They all are great people. Very nice and helpful thank you David
Aug-2023
She takes her time and listens to all your concerns
Aug-2023
Just got transferred from Carla and Shelby was just delightful! She was thorough, pleasant , compassionate and I like her very much.
Aug-2023
Caring, ready to help any way she can. very helpful.
Aug-2023
Shelby is the best and takes her time to discuss anything her patients need.
Aug-2023
she always has been and continues to be the best person I know
Aug-2023
Shelby is certainly one of a kind. She's always so concerned about my pain level. She gets right to it when it's anything concerning a prescription and usually the prescription is in the same day.
Aug-2023
SHE IS GOOD AT EXPLANING ALL QUESTIONS
Aug-2023
Shelby is thorough , thoughtful , intelligent and a great listener . She has helped me considerably.
Jul-2023
Great customer service, and very attentive to me,
Jul-2023
She’s the best doctor I’ve ever had
Jul-2023
She listens and is understanding!
Jul-2023
She is great she takes time with you and really listens
Jul-2023
Shelby is great!
Jul-2023
During my first time visit with Shelby, I found her to be a good listener and considerate. Thanks and looking forward to my future appointments.
Jul-2023
Friendly and takes time to listenl.
Jul-2023
Shelby is great, she helps me out a lot!
Jul-2023
Always pleasant with a smile. Spends time chatting a bit and I never feel rushed.
Jul-2023
always nice, informative
Jul-2023
Very caring
Jul-2023
Shelby was thorough and so kind. I enjoyed my visit.
Jul-2023
Shelby is an excellent PA & person. She always listens, suggests a fix and then we work thru it together
Love her compassion!
Jul-2023
I like that she always takes time to chat with me and not all business like all the time. Great job Shelby. Love you lots.
Sherry Rodriguez
Jul-2023
She is “REAL” for sure! Kind, listens and gives you as much time as you need. Then discusses your issues and comes up with the best solution.
Jul-2023
I have had chronic pain for 22 years, I was finally referred to pain management and felt hopeful for the first time in my life. I have one of the most painful skin diseases you can have and was told "I don't treat that".... My skin pain is worse than my very real back pain, my body is turning on me and I'm suicidal and I was told to take magnesium LOLOL. These people should be ashamed that someone is in bad enough condition to think about death and they won't even prescribe something to help.
Jun-2023
Spent about 20 minutes with Shelby, and her solution to chronic pain was to be bed ridden at a young age.
Jun-2023
very nice and helpful
Jun-2023
Very Nice
Jun-2023
Always a pleasure to work with.
Jun-2023
Shows care for my concerns with concerns.
Jun-2023
Shelby is so kind and really listens. I'm pretty sure she makes everyone feel important, like she does with me. Thank you Shelby!
Jun-2023
Always pleasant to see.
Jun-2023
Shelby Real is compassionate and very professional.
Jun-2023
Good listener, very attentive.
Jun-2023
Good listener
Jun-2023
Love her
Jun-2023
She great don’t get rid of her
Jun-2023
Shelby listens better than most PAs and has a genuine concern for the well being of her patients.
Jun-2023
As usual, Shelby is a delight to have as my pain manager. I have been going to her for years and will continue to do so.
Jun-2023
Shelby is very understanding. She listens to you and is encouraging.
Jun-2023
Shelby is always attentive, caring, and always explains care and treatment options to help you choose the best course for yourself.
Jun-2023
Shelby is always informative and really listens and answers all our questions and offers solutions.
May-2023
Thank you Shelby for listening to my concerns & working with me. I appreciate the time you spent with me.
May-2023
This was my first appointment, Shelby was very professional, attentive, and reassuring. She immediately made me feel comfortable in a situation that could’ve been otherwise. She assuaged my concerns and answered all of my questions, I left feeling completely relieved. I feel deeply grateful knowing that I’m receiving the best possible care and that I have a competent and caring physician.
May-2023
Takes the time to listen and look at the big picture. Always professional and caring.
May-2023
SHE IS VERY THURAL AND ANSWERS ALL QUESTIONS AND EXPLAINS VERY GOOD
May-2023
Sheby is the BEST!!!!
May-2023
she listens & cares about me.
May-2023
I just Love Shelby. She is so very knowledgeable and compassionate. She cares about her patience. I recommend her highly!!
May-2023
Always helpful and very understanding
Thankful she is me pain specialist.
May-2023
Love seeing her. She is always interested in all an aspects of how I’m doing.
May-2023
Awesome❣️
May-2023
When I told Shelby that current treatment isn't working as it used to, she arranged other treatment.
May-2023
Listens and cares. Wish all in medical field were as attentive and genuinely compassionate as Shelby.
Apr-2023
Always listens to my ailments (pain) and gives advice as appropriate.
Thank You
Shelby
Apr-2023
Shelby is always so kind and concerned about my pain level and health.
Apr-2023
Shelby is empathetic, kind and professional. She makes you feel heard and is active in my pain management to find long term solutions. She cares!
Apr-2023
She’s the best
Apr-2023
She was professional and trained by Doctor Sullivin. I just hope she can let the insurance know about the fact I have bone spur clusters on both sides of my C-Spine and I have nerve damage and pain. So they will approve the Lidocaine Patches I’ve used for 20 years at least. Don’t like pain pills.
Apr-2023
Shelby is an excellent nurse practitioner. Every appointment she listens closely and responds with consideration. No complaints about her service.
Apr-2023
Have been seeing her for over a year. She explains everything in detail. Would recommend her to friends
Apr-2023
Very friendly and professional
Apr-2023
Always listens to my concerns and is very helpful to my condition.
Apr-2023
Always friendly and personable. Listens.
Apr-2023
Shelby is first rate!!!
Apr-2023
wonderful, caring!
Apr-2023
There is new technology every Day
Please realize that some of Us patients are Technology challenged
I Like Shelby Real A Lot !
She is easy to talk to 😊
Thanks
Apr-2023
Shelby is great! She never seems too rushed to listen to me and I am grateful she is part of my healthcare team.
Apr-2023
Excellent physician...
Apr-2023
Very professional, concerned and efficient.
Apr-2023
Excellent PA!
Apr-2023
Shelby is a great PA always concern about my feelings and how I am I doing as a patient you’re very lucky to have Shelby in your establishment Dal ( Willie) Thomsen
Mar-2023
Shelby is wonderful, she takes time to listen to my concerns is always been very helpful.
Mar-2023
Selby has always been great to work with!
Mar-2023
Shelby is so warm and friendly. My mom really likes her.
Apr-2023
Love Shelby Real..she is very understanding and always making sure to answer any questions you may have. She’s one of the good ones!
Mar-2023
Always an engaging, successful meeting. Left with, not unrealistic outlook, but satisfying resolve.
Thank you
Mar-2023
She takes her time and listens to you. She's available if you need to call and report pain.
Mar-2023
Shelby is amazing! She’s the only reason I use this practice!
Mar-2023
Professional, friendly, honest; can't ask for much more than that
Mar-2023
Shelby Real is very professional and an excellent provider.
Mar-2023
None Better
Mar-2023
Shelby is the best of the best. 5 stars is not enough for her!!
Mar-2023
Always helpful and professional.
Mar-2023
Shelby was very kind and helpful. Thank you .
Mar-2023
She is always on time n helpful
Mar-2023
It won’t let me rate you! Always receive great health care and addresses my concerns. Thank you! This was my first telemedicine call visit. Was very efficient!
Mar-2023
She is wonderful!!!
Mar-2023
Shelby is compassionate, kind, respectful, professional.
Feb-2023
Shelby is very caring and listens to what your telling her about pain problems and what we can do next. Need a good pain Dr this is a great start.
Feb-2023
Explains everything when I go over it, and does above and beyond of explaining to me
Feb-2023
She is very caring and easy to talk with.
Handle herself in a professional manner.
Feb-2023
All go's great, each and every visit is cheerful and professional.. !
Feb-2023
Very professional and caring...
Feb-2023
Shelby is friendly and knowledgeable and I enjoy my visits with her.
Feb-2023
Always listens.
Feb-2023
Shelby is always great.
Feb-2023
She’s very focused, compassionate, and personable.
Feb-2023
She always takes the time to lessen to you. Very special
Feb-2023
Shelby is personable, listens very well, asks appropriate questions, and makes good suggestions for coping with mu chronic pain.
Feb-2023
Very understanding
Feb-2023
Calm, kind and knowledgeable
Feb-2023
Shelby is one of the best health care professionals I have ever known. She is is very knowledgeable and very attentive in her listening. She has helped me deal with pain in the very best ways.
Feb-2023
Shelby is very empathetic, knowledgeable, and professional.
Jan-2023
Shelby is a treasure and definitely adds so much to the practice.
Jan-2023
Shelby’s The Best! ❤️
Jan-2023
Very caring.
Jan-2023
She's the best! We will really miss her :)
Jan-2023
Shelby has always cared about my health
Jan-2023
Thorough interview. Very professional while being very personable. Glad to have her as my provider.
Jan-2023
As personal as they come..she listened and talks with you, not at you..
Jan-2023
Shelby is a caring medical professional. Always pleasant and knowledgeable.
Jan-2023
She's amazing - knowledge, smart and kind
Jan-2023
Shelby always listens and helps in whatever way she can. Thanks Shelby
Jan-2023
She really takes time to hear what I'm saying, never in hurry.
Jan-2023
Very through all
Jan-2023
Always makes you feel special!!
Jan-2023
Always concerned and helpful
Jan-2023
Good to see such professional courtesy
Jan-2023
Shelby is always very caring she makes it very easy to talk about what is going on with your issues.
Jan-2023
Always Friendly and Professional!!!
Jan-2023
Good listener and gives good advice.
Jan-2023
She takes time to listen to my problems and then we work out a plan together.
Jan-2023
As always Shelby is caring and attentive.
Jan-2023
Experience with Dr. Real was excellent. Experience with internet connect connection was dissapinting.
Jan-2023
Compassionate. Did excellent job of explaining options for care.
Jan-2023
Always pleasant and actually talks to me, not at me. Do everything you can to keep her!
Jan-2023
Shelby always takes her time and listens and makes sure I understand. She is caring and kind
Jan-2023
She’s always very o
Dec-2022
Always kind and professional.
Dec-2022
Shelby is great and very sensitive to my needs.
Dec-2022
Shelby was great…efficient, to the point without rushing the visit.
Nov-2022
Shelby is compassionate intelligent and a wonderful PA
Nov-2022
Shelby really listens ! She is thorough and professional. She offers physical therapy advice and helpful tips . She is friendly and never seems like she is rushing you . I recommend her to anyone ! Tammy Goldenberg
Nov-2022
Fantastic job.
Nov-2022
Shelby is the best , always listens.
Nov-2022
Shelby is an outstanding PA.
Nov-2022
Shelby consistantly asks questions, shows great concern and is always friendly and professional
Nov-2022
She’s the best! So compassionate and caring
Nov-2022
Shelby always listens to my concerns. I never feel like she is in a rush to get our appointment over with.
Nov-2022
Shelby’s Awesome! 😊
Nov-2022
Very kind and thorough. Listened to everything we had to say.
Sep-2022
Very committed to her occupation
Sep-2022
Always a pleasure meeting with Shelby.
Sep-2022
Always on time she's helpful and friendly listens to what my concerns are
Sep-2022
The best ever. Always pleasant, listens, always a smile. I never feel rushed.
Sep-2022
Sooo! good. Always willing to patiently listen to my complaints and has constructive advice when warranted.
Sep-2022
Greatest PA Tahoe Fracture has to offer. If only the front office staff were as capable and professional. Thanks for all you do Shelby.
Sep-2022
She's been my PA now for a long time
Sep-2022
Good listener, you know she is paying attention to everything you say and that she cares.
Sep-2022
Very detailed and great caring and informative regarding your care.
Aug-2022
I love Shelby—she’s very compassionate. I highly recommend her!
Aug-2022
Always professional and answers all my questions. I cannot recommend Shelby enough. I'd give her more stars if I could. Always a pleasure. Thank you
Aug-2022
Shelby cares more for me than even some of my family!! She is thoughtful, knowledgeable, caring and a great listener! Never forgets who is I am!!!
Aug-2022
She's great!
Aug-2022
She listens and solves problems
Aug-2022
I've been a patient of Shelby's for years and things are getting worse for me. When I told her what was going on she addressed it immediately like she always does. She knows my case we'll enough to know the next step. Always kind and out for the benefit of the patient!
Aug-2022
Very nice
Aug-2022
Shelby is easy to talk to and understands what my 93 year old mother is trying to say.
Thanks Shelby
Aug-2022
Shelby always explains everything I have questions about. I feel good after my visits.
Aug-2022
Attentive, caring and professional.
Aug-2022
Shelby was knowledgeable, articulate and helpful. She answered all my questions and explained the potential benefit and issues of my possible procedure.
Aug-2022
So caring and so knowledgeable.
Aug-2022
On top of it and caring
Aug-2022
Shelby is really an believe it or not she has helped me get through my condition
Aug-2022
Shelby is always very nice. She is also very orofessional.
Aug-2022
Friendly, on time, and efficient
Aug-2022
So nice to sit and talk a little and not feel like I am just a number. Shelby is the BEST she listens and cares
Thank you
Aug-2022
Simply the Best
Aug-2022
Wonderful
Aug-2022
Shelby is concerned with my condition and easy to talk to
Aug-2022
listens with compassion a great person
Jul-2022
Shelby listens and explains things to you. She takes the time to make sure all your questions are answered. She is a true gem!
Jul-2022
Very pleasant experience all questions answered!!
Jul-2022
sensitive to needs, listens
Jul-2022
Always helpful and professional.
Jul-2022
She is very nice and very helpful.
Jul-2022
Very professional and knowledgeable.
Jul-2022
She's great
Jul-2022
She's the best, super caring!
Jul-2022
Very professional, thorough and pleasant. Explained all options for treatment and discussed with me so I could make a decision.
Jul-2022
Such a good person and a great listener
Jul-2022
Shelby’s always a pleasant presence when I come in and see her. She’s been a wonderful physician.
Jul-2022
Listens well. Companionate. Explains well and gives options.
Jul-2022
Good bedside manner.
Jul-2022
Shelby is excellent in not just listening but HEARING me and my concerns. My office visit with her has always been a great experience.
Jul-2022
Shelby is kind and caring...and she listens!
Jul-2022
She is compassionate and very understanding!!!
Jun-2022
None
Jul-2022
Shelby is thoroughly professional and friendly in her approach to patients. She's an asset to the practice.
Jun-2022
She is very kind and compassionate
Jun-2022
I thoroughly enjoyed meeting with Shelby, she is very easy to talk with and understanding…
Jun-2022
Shelby is a true profesional. Answers all questions and keeps me informed.
Jun-2022
Very sociable and knowledgeable about her profession. Answers all questions.
Jun-2022
Always listens.
Jun-2022
Doesn't listen. Too little time finding what & why before prescribing or insisting on a course of action. Fired after 2 visits NEVER USE AGAIN!
Jun-2022
Works hard to help alleviate your pain.
Jun-2022
She so nice lot of experience information
Jun-2022
I didn't receive as much help as I was hoping for.
Jun-2022
Shelby is professional, knowledgeable, and compassionate. My mom had very good experience,
Jun-2022
Professional caring and very pleasant
Jun-2022
We love Shelby! She’s an excellent provider!
Jun-2022
I felt she really listened to me.
Jun-2022
Shelby does more than expected.
Jun-2022
She listens and talks about which way to helping me the best way.
Jun-2022
She is thorough ,thoughtful , friendly and professional , I appreciate the time she takes to listen and ask .
Jun-2022
So great and helpful every time
Jun-2022
very knowledgeable and professional.
Jun-2022
She took her time with me, asked lots of questions, listened, and came up with some solutions.
Jun-2022
Not only is she beautiful she's a great doctor. She cares about me and my pain/problem personally. I like black and white. No gray. Plus she loves Jesus Christ and so do I. Thank you Shelby!
Jun-2022
Very good
Jun-2022
Always pleasent
Jun-2022
She’s great! She takes time to talk with you and listen. She’s very knowledgeable and polite.
May-2022
great person always listens ty
May-2022
Very caring person! Have the deepest respect for her! Thank you for what you do! 💜
May-2022
listened to status; made recommendations.
May-2022
Could not ask for better and well informed PA
May-2022
Takes time to listen and wamrs to help. Great personality!
May-2022
She takes the time to listen and figure out a solution.
May-2022
Awesome!!
May-2022
She is so thoughtful and understanding. I just love her.
May-2022
I really like Dr Real and have no issues with her. It is Dr Young that I have a complaint about. I have gotten 2 medial branch nerve blocks from him, and when I asked him to complete FMLA papers for my cervicogenic headaches he refused and said he wouldn't do them for me and I should ask my primary care to complete them! Why would I have another doctor fill them out when he is the one treating me for them?? This is not right and I am at a loss as to what to do. My previous pain management physician Dr Dalgren was so understanding and actually provided me with pain relief that made my life actually bearable and wasn't in denial that the headaches come from my neck, which is the result of a car accident where I was rear ended while stopped by a car going at a high rate of speed back in 2003. Dr Young doesn't seem to care enough to actually ask or care if he has the info from my past chart with Dr Dalgren.. he only criticizes his practices and really doesn't care!
May-2022
Doctor listened to me and understood what the situation is
May-2022
She is an excellent caregiver to my age group..grandmothers! Shelby always presents very calm, and patient. She listens first, and listens carefully. She always leads gently and not forcefully. She is always open to the new, but her medical experience always guides her decisions and suggestions. I wish every medical professional I have encountered could take notes from Shelby Real.
May-2022
sensitive, thoughtful
May-2022
Great, as always😁👍
May-2022
She is always professional and personal , and always has a smile to greet you with.
May-2022
Very professional, knowledgeable, and friendly. It's a pleasure working with her.
May-2022
Shelby is a wonderful PA that i trust 100% with my pain mgmt
Apr-2022
Very easy to talk to and caring.
Apr-2022
She is great
Apr-2022
Shelby is terrific. She's professional but friendly and kind and listens to her patients. She's definitely an assest to Tahoe Fracture.
Apr-2022
Shelby is the best! I
Apr-2022
She really takes the time to get to know you and your needs.
Apr-2022
Shelby is very caring and always finds a way out of my problem
Apr-2022
Always helpful and considerate, and she listens. Thanks Shelby
Apr-2022
I was able to meet with Shelby on Tele-Med. She was very professional and addressed my concerns in a professional manner.
Apr-2022
Shelby is great
Apr-2022
Very friendly and Thorough.
Apr-2022
Shelby listens and hears. I feel very relaxed at my office appt.
Apr-2022
very helpful answered all my questions
Mar-2022
Not just knowledgeable, she was fun to converse with.
Apr-2022
Always good talking with Shelby, great listener!
Mar-2022
Shelby is very nice and he try’s to help me. Very happy with her as doctor and office.
Mar-2022
Shelby was very precise and clear in her communication. She is warm and easy to speak with!
Mar-2022
Takes time to explain and answer all my questions very thoroughly.
Mar-2022
She is a sweet understanding persin
Mar-2022
Shelby is kind, attentive, experienced and compassionate. She takes great care in the health and well-being of her patients.
Mar-2022
Explains everything and helps me understand what things are doing
Mar-2022
Shelby is so helpful and understanding. She is so easy to talk to.
Mar-2022
Shelby is such a wonderful person, she listens to me and helps me understand my condition and how to better myself with exercise
Mar-2022
Really great! Really helped me and made me comfortable, too! Thanks.
Mar-2022
very personable, good listener and explains things very clearly. She is wise beyond her age. PS I am 732
Mar-2022
Always pleasant. On time with appointments.
Mar-2022
Shelby is an excellent PA.
Mar-2022
very nice and listens to you
Mar-2022
Shelby is awesome, she's very caring and intelligent. She's also really funny and put you at ease.
Mar-2022
Shelby has been great because she really cares about us.
Mar-2022
Very nice PA and staff! Appreciate her help for my notes that I need. She let’s me know I can call anytime for questions and concerns. My service dog Sugar made new friends! We felt comfortable there, too.
Feb-2022
Shelby is such a wonderful provider. She’s always so friendly and considerate. I’ve been going there for years and I’m so glad I see her. She’s extremely knowledgeable and resourceful when it comes to my pain issues, always trying to help me find relief and alternatives rather than just pushing meds. Happy to have her as my go to provider for this chronic issue.
Feb-2022
Rude conscending and intimidating from the start. explained i have anxiety but persisted with agressive attitude when she thought i was “changing my story multiple times” when she was the one who failed to ask pertinent timeline questions about my answers, according to her my shoulder pain has been one year, i told her it was two years, i told her the couple alcoholic drinks was after horrible hard days of physical work, i havent worked in 1.5 years so how does that statement apply to this year according to her. by the time i was asked about muscle relaxers i was already having an anxiety attack from her straight rude accusations, now there’s a bunch of innacurate information that can be disproved by the testimony of several doctors and physical therapists i have seen in the last year and half. 11/10 would not recommend this vile inhumane human being
Feb-2022
very polite, attentive and caring
Feb-2022
Great as always
Feb-2022
Dr. Shelby is always ready and willing to help me. She’s so easy to talk with about my issues along with helpful suggestions for me….
Feb-2022
Very professional
Feb-2022
Friendly efficient easy to talk to
Feb-2022
Very good
Feb-2022
Fantastic
Feb-2022
She is very attentive and is concerned about my pain level.
Feb-2022
Always courteous and professional. Always a pleasure to deal with.
Feb-2022
Shelby is an excellent PA. Very knowledgeable and thorough. Very pleasant to work with you.
Jan-2022
Shelby is amazing, I absolutely adore her :-)
Jan-2022
Always nice. helpful and efficient, couldn't be better!
Jan-2022
Very professional!
Jan-2022
She is a very good woman God bless her
Jan-2022
love with Shelby ... such a kind soul
Jan-2022
Shelby is consistently positive and engaging.
Jan-2022
I’m not a pill head they understand that I am in serious pain and they have been taking care of my back
Jan-2022
No real waiting for Shelby. She is a real professional with her attitude and procedures!
Jan-2022
Shelby listens to me and hears what I have to say. I feel very calm and relaxed during my appointment.??
Jan-2022
Listens. Always a smile on her face. Is very attentive to any new situation I through her way.. She's GREAT
Jan-2022
Very thorough and explained my options very clearly
Jan-2022
Very pleasant to speak with. Quick time in. Only waited a couple minutes.
Jan-2022
Shelby is wonderful and cares about her patients l recommend her to everyone
Jan-2022
She's great!
Jan-2022
Shelby is knowledgeable and takes time to answer all our questions. She is very pleasant and easy to talk to.
Jan-2022
Shelby cares. She’s always given good advice. I trust her knowledge and ability.
Jan-2022
Beat in the business.
Jan-2022
She’s always sweet, kind, helpful and knowledgeable! Love her!
Jan-2022
Awesome kind person, thank you!
Jan-2022
She’s a great listener and I feel comfortable telling her exactly what my issues are! I’m confident that if I need any changes or procedures Shelby would be my go to person!
Jan-2022
Always pleasant. Open to upcoming procedures.
Always feel like she cares.
Dec-2021
What a wonderful and experienced PA
Dec-2021
Very professional, listens,
Dec-2021
All my questions wer answered.
Dec-2021
Shelby is very thorough and professional. I feel very comfortable with Shelby handling my healthcare.
Dec-2021
Very nice person,
Shelby listened and was very polite.
Thank you
Dec-2021
It’s the first time I met her. She did okay.
Dec-2021
Shelby is awesome!
Dec-2021
She listens to me and answers all of my questions.
Dec-2021
Shelby is always caring, concerned and friendly. All the years I have been coming to Carson Tahoe she is our favorite PA.
Dec-2021
Love this girl, she is incredible!
Nov-2021
Always pleasant, informative and dedicated to her patients
Nov-2021
Visits are always wonderful with Shelby. She's quick and efficient, knows her business, and she's always such a sweetheart!
Nov-2021
Always Friendly and Professional!!!
The Best!!!!!!
Nov-2021
Shelby always listens and cares about my well-being. She’s wonderful.
Oct-2021
Always very tentative and thorough, allows ample time to answer questions and often goes above and beyond to either look up info or just add info on her own. I'm fortunate to be seen by Shelby.
Oct-2021
Shelby is always professional and takes the time to listen.
Oct-2021
Excellent dr! Always so professional
Oct-2021
Knowledgeable, professional, and friendly. Builds a patients confidence.
Oct-2021
Always helpful and understanding
Oct-2021
Shelby is always personable and definitely shows she cares. She listens and discusses other options that may be available. She never rushes through an appt and always gives you her attention
Oct-2021
She takes time lesson
Oct-2021
Very professional
Oct-2021
Very informative and qualified at her profession
Oct-2021
Poised, a good listener and developed a comprehensive plan of care to help me go forward.
Oct-2021
Professional, caring and very nice!!
Oct-2021
Very thorough, she is very precise. Enjoy my appointments with her.
Oct-2021
Shelby was very empathetic to my pain. She provided several suggestions to help.
Oct-2021
Shelby is absolutely the best! She listens and cares with great compassion! I simply love her!
Sep-2021
Shelby is very nice. But I don’t feel she is listening to my complaints regarding severe pain that is keeping me up at night. I will be having my knee replaced as soon as I can get clearance from my cardiologist. I believe she can give me some kind of pain reliever, just temporarily, for nighttime, so I can sleep. Or at least, speak with my doctor and let him know what’s going on.
Sep-2021
Sweet young lady
Sep-2021
Shelby is such an amazing lady!! So understanding and has compassion!! She's an Angel!!
Sep-2021
Shelby is a very competent young lady and is also very nice to her patients. I enjoy visiting with her every 3 months.
Sep-2021
Very professional
Sep-2021
Shelby is always great! She's very professional and quite knowledgable.
Aug-2021
Shelby very genuinely seems to care about her patients and how they are feeling. I live going to see her.
Aug-2021
Wonderful as always!!!
Aug-2021
She is the best
Aug-2021
So very blessed by the professionalism and attention to her patients health and concerns. Thank You
Aug-2021
Shelby is so compassionate , always has the time to listen to me and what I’m going through. And gives me suggestions on how to handle my stress and pain.
Aug-2021
very professional, concerned about my health and well being.
Aug-2021
Very thorough and compassionate.
Aug-2021
Shelby was great but it is ridiculous for me to drive one hour for a few minutes when the visit could have easily been completed on zoom. This lessens the risk of exposure to covid as well.
Jul-2021
Shelby is very kind. She takes the time to listen to my concerns, I’m very happy with Shelby.
Jul-2021
Shelby is always a pleasure to see! She listens, she cares, she always is concerned about what is best for me and makes sure that I am taken care of! She is an exceptional PAC and I always look forward to seeing her
Jul-2021
Professional and knowledgeable.
Jul-2021
Shelby is a wonderful person. She listens to you. Gives her suggestions and gets things done for you. She’s a very caring pert.
Jul-2021
Called right on time & understood the need for my call & future procedure to be scheduled
Jul-2021
Shelby is great
Jul-2021
She's such a nice person and she cares about me and I appreciate it.
Jun-2021
She's so sweet. She covers all bases. I'm happy to have her as my pain doctor.
Jun-2021
I moved to this area, from San Luis Obispo County, CA, in 2012...One of
my main concerns, was the hope to
find a caring, experienced pain management Doctor, who would be
able to provide relief, from several years
of back pain issues, without leaning on pills.
When ever I asked for a reference, as to whom that might be, the reply was always the same, with the emphasis on caring, personable, committed to find my problem, Dr James Sullivan, and his very professional, caring Staff.
I knew, on my first appointment, that I
was truly blessed, in meeting Dr Sullivan,
and his most amazing associates...
Shelby Real, is one of those rare, takes the time, to listen, and to give the patient the comfort, that she, along with Dr Sullivan are going to give their all, to provide the care, and treatment, to help you enjoy the best life possible...
Jun-2021
I have been working with Shelby for a couple of years now and absolutely love her. She always listen to what I have to say and really works with me.
Jun-2021
Always considerate and interested in my medical needs. Thank You Ms Real
Jun-2021
She’s great
Jun-2021
Personable, helpful and sent requests for other procedures.
Jun-2021
Shelby is such a great listener, I’m fortunate to have her on my medical team.
Jun-2021
Only concerned about how much medication is prescribed not about issues causing pain.
Jun-2021
She cares
May-2021
She is good but sometimes I feel she isn't listening to me and my issues
May-2021
Very pleasant and helpful to come see.
May-2021
She's Great!!!
May-2021
Shelby not only listens to your complaints she takes the time to talk about daily life. She's going to make a Great Doctor. I thank you Shelby for allowing for myself and my wife to be a part of your team. Have a wonderful day and may the Lord bless you and your staff.
May-2021
caring and very personal
May-2021
Always professional courteous and friendly
May-2021
She was pleasant, caring and explained things well.
May-2021
Always Punctual and Pleasant to talk with !
May-2021
Impressively knowledgeable,professional and concerned with helping patience. Always enjoyable to meet with her.
May-2021
Always friendly and concerned about my pain.
May-2021
Shelby is great in our visits. She has answers to all my questions and goes further to advise me on how to help myself with any problem that I have.
May-2021
Best pain management person I've ever had.
May-2021
She ist Tha Best
May-2021
She expressed interest in my case by giving direction on how we should proceed by modifying the strength one of the med's I take daily. She took the time to explain why to my understanding and satisfaction. I came away from the visit with a plan on how we should proceed by minimizing risk factors to me that I understand. Thank you Shelby!
Apr-2021
Shelby is a blessing to me. She listens carefully, and she never appears to rush through our appointments. Her suggestions for my care are always spot on and always serves me well. I feel safe, valued, and comfortable in her care. She is bright, beautiful in her soul, and compassionate. A gem of a physician!
Apr-2021
Shelby has always been an Excellent help with my back pain management, and knee replacement surgery!!!
Always professional....
Thank You!!!
Apr-2021
Always look forward to my visit. Shelby is cheerful and very professional. She answers any questions and doesn’t ever make you feel rushed .
Apr-2021
Said she wo
Apr-2021
Shelby is kind and knowledgeable, she always explains everything to me, also she has a great sense of humor (very important).
Apr-2021
Shelby really listens and is so kind.
Apr-2021
Shelby has helped me a lot. Thanks!
Apr-2021
Very understanding, caring .
Apr-2021
Shelby Real, P.A., is professional, compassionate and knowledgeable. You feel that she cares.
Apr-2021
Shelby is always kind, and never tries to rush.
Apr-2021
Shelby is a very caring person, she's very professional and knowledgeable about her job. I'm glad to see her every 3 months.
Apr-2021
Shelby is always considerate and very kind. She makes your visits very comfortable. She’s very knowledgeable and I would definitely recommend Shelby Real.
Apr-2021
Excellent doctor. Cares about her patients.
Apr-2021
She’s great in every way!
Mar-2021
Excellent communication skills. Addressed my issues and concerns.
Mar-2021
great person
Mar-2021
Shelby is an amazing person on top of being an amazing PA. She made me feel so comfortable while going through so much pain, severe migraines . Shelby made me feel relaxed and that I was in comforting hands and that her only goal was to make me feel better and feel comfortable while in her care. She made me feel taken care of when I left the building, no questions unanswered and she went above and beyond what what needed at my appointment. She is absolutely great.
Mar-2021
She's great, informative, and attentive. Thank you. She always takes care of refills in a timely manner.
Mar-2021
Good listener ...always helpful...
Mar-2021
Shelby has a professional approach with pleasant personality.
Mar-2021
Supper nice doctor. Will talk with you to figure things out. Most important to me Shelby will give me medicine that I need but not going over board.
Thank you
David
Mar-2021
She’s so nice understand the patient always with a welcome smile thank you Shelby so much
Mar-2021
She hears and listens and is a tremendous help!?
Feb-2021
Awesome caring
Feb-2021
Very professional with a friendly approach.
Feb-2021
Shelby took great care of me always she is referring me to Cummings I love Tahoe fracture top notch
Feb-2021
Love Shelby and the whole staff. they are always friendly.
Feb-2021
Read More
Swift Institute – Reno Copperfield Office
9480 Double Diamond Pkwy Suite 200 Reno, NV 89521
Shelby Real, PA-C is a certified Physician Assistant who sees patients at our Swift Reno location.
Excellent bed side manners. Very caring,great personality.
Shelby is always so nice and helps a lot with the pain I’m having. Thank you Shelby
Shelby is always professional, she listens, and helps follow up on referrals when needed.
Such a pleasant person and so helpful.
Shelby is always compassionate and caring.
very professional 👍👍
Shelby is wonderful. She is supportive & really listens.
I love the concern and thuro questions the DR ask you. I love seeing her every 3 months
Shelby is the best!
Very professional, polite and interested in the patient and the patients progress. And a very nice person.