Plattsburgh Family Health

Hudson Headwaters Health Network

Family Medicine

Plattsburgh, NY

The reviews listed below were collected independently of Hudson Headwaters Health Network through rater8. Each review represents an authentic and verified patient experience.

Very quick, very friendly, and very professional

Sep-2025

I've been going to HH for approximately 6 years, they constantly reschedule appointments. I don't feel my concerns are taken seriously. It's been approximately 3 or 4 years I had concerns about throat issues only to find out recently that I have a hernia. Nobody took concerns seriously until recently when I requested to be seen by a Doctor.

Sep-2025

Outstanding facility with very professional staff and experienced medical professionals & doctors. The only thing I would recommend is for some one who have the expertise to shorten the form that a patient has to complete before their visit. Reduce the redundancy and remove the ones that don't make sense or just give the option to skip the question(s) that don't relate to them without asking them again to go back and complete the form.

Sep-2025

Appointments have become rushed and they don’t include having your own doctor. Waste of paper at check in especially if you don’t have any medications or allergies. They just throw paper away. I don’t like seeing waste, save the planet. Doctors need nurses to do the typing while they’re busy with the patient in the room.

Sep-2025

Dr Grad is thorough and listens.

Sep-2025

Everything was great until I tried making an appointment for next year. I was told that they would not be able to fit me in until almost November when school starts in September! The receptionist refused to help me further until I told her she absolutely had to figure something else out. I still don’t have an appointment scheduled I am waiting on a phone call back. Terrible customer service, incredibly rude when I was nothing but polite.

Sep-2025

Everyone helpful, pleasant and efficient.

Sep-2025

Dr. Ellsworth and staff are incredible Very knowledgeable and very caring I highly recommend him and his crew

Sep-2025

Your little punk doctor was very rude and had no manners first words out of his mouth what are u here for. Twice not good morning or hello. Put his scope on my back 4 places then in front. I will order a med for u have a nice day and he walked out all in ten minutes top.

Sep-2025

Dawn is fantastic.She really cares.

Aug-2025
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