Plattsburgh Family Health provides comprehensive primary health care services to people of all ages, from newborns to retirees.
Hudson Headwaters welcomes all patients regardless of insurance status. We participate with most major insurers including Medicare and Medicaid. We offer financial and billing assistance through budget agreements, a Sliding Fee discount for medical services, and RX Assist for financial assistance with ongoing prescription needs.
Plattsburgh Family Health provides comprehensive primary health care services to people of all ages, from newborns to retirees.
Hudson Headwaters welcomes all patients regardless of insurance status. We participate with most major insurers including Medicare and Medicaid. We offer financial and billing assistance through budget agreements, a Sliding Fee discount for medical services, and RX Assist for financial assistance with ongoing prescription needs.
The reviews listed below were collected independently of Hudson Headwaters Health Network through rater8. Each review represents an authentic and verified patient experience.
Very quick, very friendly, and very professional
Sep-2025
I've been going to HH for approximately 6 years, they constantly reschedule appointments. I don't feel my concerns are taken seriously. It's been approximately 3 or 4 years I had concerns about throat issues only to find out recently that I have a hernia. Nobody took concerns seriously until recently when I requested to be seen by a Doctor.
Sep-2025
Outstanding facility with very professional staff and experienced medical professionals & doctors.
The only thing I would recommend is for some one who have the expertise to shorten the form that a patient has to complete before their visit. Reduce the redundancy and remove the ones that don't make sense or just give the option to skip the question(s) that don't relate to them without asking them again to go back and complete the form.
Sep-2025
Appointments have become rushed and they don’t include having your own doctor.
Waste of paper at check in especially if you don’t have any medications or allergies. They just throw paper away. I don’t like seeing waste, save the planet.
Doctors need nurses to do the typing while they’re busy with the patient in the room.
Sep-2025
Dr Grad is thorough and listens.
Sep-2025
Everything was great until I tried making an appointment for next year. I was told that they would not be able to fit me in until almost November when school starts in September! The receptionist refused to help me further until I told her she absolutely had to figure something else out. I still don’t have an appointment scheduled I am waiting on a phone call back. Terrible customer service, incredibly rude when I was nothing but polite.
Sep-2025
Everyone helpful, pleasant and efficient.
Sep-2025
Dr. Ellsworth and staff are incredible
Very knowledgeable and very caring
I highly recommend him and his crew
Sep-2025
Your little punk doctor was very rude and had no manners first words out of his mouth what are u here for. Twice not good morning or hello. Put his scope on my back 4 places then in front. I will order a med for u have a nice day and he walked out all in ten minutes top.
Sep-2025
Dawn is fantastic.She really cares.
Aug-2025
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Plattsburgh Family Health
Plattsburgh Family Health provides comprehensive primary health care services to people of all ages, from newborns to retirees.
Hudson Headwaters welcomes all patients regardless of insurance status. We participate with most major insurers including Medicare and Medicaid. We offer financial and billing assistance through budget agreements, a Sliding Fee discount for medical services, and RX Assist for financial assistance with ongoing prescription needs.
Very quick, very friendly, and very professional
I've been going to HH for approximately 6 years, they constantly reschedule appointments. I don't feel my concerns are taken seriously. It's been approximately 3 or 4 years I had concerns about throat issues only to find out recently that I have a hernia. Nobody took concerns seriously until recently when I requested to be seen by a Doctor.
Outstanding facility with very professional staff and experienced medical professionals & doctors. The only thing I would recommend is for some one who have the expertise to shorten the form that a patient has to complete before their visit. Reduce the redundancy and remove the ones that don't make sense or just give the option to skip the question(s) that don't relate to them without asking them again to go back and complete the form.
Appointments have become rushed and they don’t include having your own doctor. Waste of paper at check in especially if you don’t have any medications or allergies. They just throw paper away. I don’t like seeing waste, save the planet. Doctors need nurses to do the typing while they’re busy with the patient in the room.
Dr Grad is thorough and listens.
Everything was great until I tried making an appointment for next year. I was told that they would not be able to fit me in until almost November when school starts in September! The receptionist refused to help me further until I told her she absolutely had to figure something else out. I still don’t have an appointment scheduled I am waiting on a phone call back. Terrible customer service, incredibly rude when I was nothing but polite.
Everyone helpful, pleasant and efficient.
Dr. Ellsworth and staff are incredible Very knowledgeable and very caring I highly recommend him and his crew
Your little punk doctor was very rude and had no manners first words out of his mouth what are u here for. Twice not good morning or hello. Put his scope on my back 4 places then in front. I will order a med for u have a nice day and he walked out all in ten minutes top.
Dawn is fantastic.She really cares.