Empower Pharmacy

Very professional and time efficient.

Extremely helpful!

Fast delivery

Great products and services

You guys are awesome! Best service and best prices! See eaa!

There was lack of communication between Empower, my physician and myself for my first prescription that prescription for a week and a half. I was not happy.

Incorrect needles sent for SC admin

You did not carry my regular prescription any longer so I had to settle for something more expensive that did not work as well

Wait time to oick up meds, not enough front desk

Delivery is not on point

Very friendly and helpful! I absolutely loved the new box with mini cooler!

Very efficient!!

Always processes my orders timely!

I have still not received my medication.

Everyone was very nice and knowledgeable about my order. I also got fast service.

In the beginning getting rx ordered and approved. Not being able to speak to the same person every time made a communication gap. Other than that empower has been good.

Easy to reach and always follow up with you if any questions arise.

Changed address for shipment after she said it was still in the process, but obviously wasn’t. It was shipped to the wrong address in another state that I’m not in at the moment. Meds in one state and im in another. Someone else had checked and they had the old address so I don’t know if it didn’t go through the system or what

Awesome service!!

The person I spoke with was very friendly and helpful. The shipment was processed quickly and packed very well.

I was happy with the service at first, then I sumitted a refill and your service sent me a script that wasn't the right script and charged me 2 times the amount of the correct script and all I heard was you submitted the order yes I did but I didn't give permission to send me the wrong script and to charge me 2 times the amount.

Staff is very helpful and friendly.

Fast process every time!

Very fast delivery!

Awesome service

Very fast and equipped.

Product as expected. Prompt service and delivery. Friendly customer service b

Requesting for refills is convenient, thanks for the efficient Empower Pharmacy customer service representatives. My package arrived in perfect condition and as scheduled by UPS. Thank you. Crispino Ramos

Very helpful and accommodating Pharmacy.

Every contact I have with Empower Pharmacy has been pleasant, helpful and professional!

Customer service reps have been terrific every time I call!

Great job good service

Awesome pharmacy

Their customer service was awesome and I love the actions of my injections!! Definitely glad I switched to Empower!!!

Always the best service

Easy transaction

Easy to deal with

Easy and fast

Pharmacy took 10 days to process my order after I called to check on status. Pharmacy forgot about my order. Phone rep blamed previous rep who took order.

Getting someone to pick up if call in morning so all is well received product in two days.

Pleasant to work with and fast to deliver

Friendly and Professional

I received my shipment as expected in a timely manner. Everything was expected, syringes in the white package, instructions etc, BUT the vial of medication was NOT there! I tried to call Empower the next morning but was placed on hold. Tried two other tine and placed on hold for 20 minutes. As a school principal I don’t have the time to sit and wait for the next representative. I plan on reaching out again in the morning- I’m sure those things happen and I have no reason they won’t make it right. I will adjust the one star to reflect accordingly once the mistake is corrected.

They were polite and got my meds to me quickly

Great products❤️❤️❤️

Very knowledgeable and fast

The medicine is way too expensive.

For as much as I pay for overnight shipping and for the compounded medication empower is skimping on ice packs. Once again my medication arrived warm. Shame on you for being cheap. Add more ice packs to the overnight medication deliveries. Very disappointed.

Very professional all is good

Very helpful and professional

This is the second time placing getting my prescription filled and the process was so smooth. All my information was already in the system and the next day my Rx was delivered to my front door! I love it!

Very nice.very helpful.

The company provides needles but they are extremely cheap and flimsy.

From the day my prescription was sent to the day I received it 3 weeks passed. No contact was received until about 2 weeks for payment. I understand the impact of the weather played a role as well, however 40$ in shipping? Then a week later to receive itt?! I have to reschedule my follow up now bc there is no time to tell if it’s working

Wrong prescription sent

Over a hr wait for some to speak with. When I first started using this company, they would call me and get my permission to send my drugs now they do not and I have to wait for over an hour for a rep to speak to.

No comments

Great service

I called about my package wondering why this overnight package hadn't shipped yet. I understand there was a storm but still should not have taken that long and the lady when I called I could literally almost hear her shoulders shrugging.

Ups was a day late on the meds and the box was warm.

professionally stood by what they said they would do

Questions were answered to my satisfaction. Rx delivered in a timely manner.

Too long of wait to refill prescription

I was told that I would receive an email when my package was shipped, I was also told that orders were backed up. My expensive meds sat outside my house allllll day because had no idea it had even been shipped

Very helpful staff. I will be back at the first week in august. Thank y’all very much.

Quick and easy to get my prescription. They make sure I don’t have questions and the prices are great!

Very professional, courteous and prompt.

The package wasn’t supposed to be delivered until today because we’re out of town

Extremely helpful and very professional. Everyone at the pharmacy always have a smile 😃

Very helpful, professional on the phone. And my meds came the very next day. They are awesome!

Great customer service and directions

Quick shipping. Had my meds within a couple days

They didn’t send my prescription on time and when it arrived it was incomplete.

The pharmacy itself seems to have been good but the Rocky Mountain men’s clinic that I have been going through has been awful.

Spoke to several agents . The first was not clear and put a hold on my account. The next day I called and she took the hold off and processed my prescription .i hope it does not take to long to get my meds next time. The second agent was so sweet and friendly

Very nice customer service. My medication came very quickly. Highly recommend.

Very easy to order refills. Great customer service.

So nice

Friendly and helpful staff

Great company

Great experience so far

Super fast shipping and well package to preseve the integrity of the product.

Excellent communication!

Everything was prepackaged really well but when it arrived to my home it was hot. The dry ice seemed to do nothing keeping it cool. Also it smeared the directions how to take. Please send that to me via email.

Didn't receive any notification of the delivery, the medication was sitting outside in our NV 108 degree heat, luckily my BF saw it and brought it inside, before it got damaged.

Takes a long time to get meds.

My product arrived to me hot and wasn’t able to use it

Exceptional products and service.

Medicine came very quick and packed very well.

Always quick and efficient!

Efficient, quality medications, easy to contact & ask questions to pharmacists. I highly recommend Empower Pharmacy!

Great quick service

Kit has everything I need and plenty of syringes

This refill process was not a great experience. I ordered online on 6/5 and got confirmation email. Reached out on 6/20 as i had yet to receive it and was totally out. No one explained what went wrong. But i got an email that night that it was shipping 2 day. Since it was a Thursday it didn't arrive until mon. I was surprised they didnt overnight it due to long delay.

My dr. Sent for my first prescription at empower. And in less than 4 days I received my product from the pharmacy. thank you

Takes way too long to get anything.

I’m not happy to have to pay $20 for shipping.

Very prompt delivery.

Medication arrived warm

Person I spoke with was very knowledgeable and helpful

Cold oak not stay cold enough

Sat on the phone for a hour till someone answered to take my order and waited weeks for it to be delivered and I live in the area ridiculous

Takes weeks for response and order fulfillment

Fast delivery with good communications

So easy to communicate with and timely in their deliveries.

Need more individuals to answer your phone was on hold for and I accept long time every time I have called. Other than that, I am pleased with your pharmacy.

Very professional.

I was notified about three weeks ago that my prescription was coming and that it would be here by one of your customer service employees and it never arrived. I had to call my doctors office again and they said they were having issues with your pharmacy and that they would call you again. I finally received it.

In and out!!!

Lady working the counter was rude and unfriendly

Thank you for being prompt with my request for prescription refills

Professional. Personal attention. Proven performance.

I really can’t make my own decisions

Thank you for being right on time with my Medicene.

I was told a pharmacist would call me back and then instead of the call ending, I was put on hold then after waiting for 45 minutes I hung up. No-one called me back to answer the question I had regarding the shipment of my medication.

Absolutely the worst experience I’ve ever had in a medical fashion. First, when my prescription finally mad it to the pharmacy, they supposedly didn’t have the medication. There was NO COMMUNICATION!! to me. Secondly, when the pharmacy did get the medication, it took 4 days to “dispense” the prescription. Thirdly, when it’s the pharmacy’s fault everything is taking so long, the package should have been shipped overnight instead of on a Friday that then delays delivery even longer because of the weekend. I would NEVER use this pharmacy or HenryMeds again.

Excellent quality of product. Great service.

Wonderful staff

Fast service delivery

Fast service

Always on time.

Had a hard time tracking packages. Very time sensitive it was a very important matter.

Very fast shipment,

Excellent shipping. Used a Excellent delivery carrier, UPS, not FedEx: like some other pharmacies. Contents were packaged well and kept cool during transit.

Excellent service

They are so nice!!

Great service. I didn’t have a long wait to speak with someone and got my prescription the next day.

Package not kept cool during shipping. Called to report this and was on hold too long. If I use this pharmacy again, I will expect the $40+ shipping cost be managed better .

Items arrived room temp

Although my medication arrived at the promised time, it was a medication that was to be refrigerated and it arrived extremely warm!

Excellent phone support. Very helpful finding out information regarding our order.

Very courteous and professional, and very fast service I would recommend this Pharmacy highly

Professionally done no complaints

Such great turn around time with excellent communication regarding shipment and deliveries.

Delayed overnight package warm in delivery. Placed in hold with pharmacist being “1st in line” but after 55 minutes of hold I left a message. Haven’t heard back yet. Have had this happen in the past and had horrible customer service but finally got an amazing representative who took care of us. Was hoping to not have similar problem but it’s not looking good.

Very pleasant to work with. Just didn't want to sign for it and had to go into ups to change it.

Great customer service

Takes too long to process prescriptions.

They are fast in what you need and also helpful.

I was shorted a pill. The bottle says 30 Qty and I counted twice and there was only 29 Qty. I messaged the doctor and let her know I need the extra pill.

I have been a loyal customer for over three years. They provide excellent customer service and the best products.

Used to be good. How could you keep your employees short staffed? It’s been short staffed for over a year. The Houston weather messes with your supply too apparently. And you got rid of medication I ordered from you for years. Aren’t you a compounding pharmacy??? I also can’t order concentrations of the new medicine that are at all useful for me. Again. Aren’t you a compounding pharmacy? It’s disgraceful. Do better.

The process was very easy

Great service reliable

It took longer than I anticipated, but my product finally arrived.

Very professional packaged beautifully

Second time they delivered to the wrong address after having given them the correct one.

Order took 3 weeks to deliver

Staff was nice and service was fast.

Fast!

The girl that took my refill order was fabulous. She was friendly, knowledgeable, & efficient.

It's my second year of treatment and it's going well

Speedy service

Order came right away

Received my med 1-2 days after order submitted whereas before it took almost 2 weeks. Very happy!

Processing is very slow. Customer service could be improved. Long wait times. Can't order my own refills even though the doctor told me I could.

Prescription arrived on time !

Pharmacist was very kind and helpful.

Need to be better at answering their phones.

I waited almost an hour to order my drug. All I needed to do was update my credit card!!! Very frustrating it couldn’t be done online.

Great customer service got my meds in 2 days ❤️

Took weeks to get RX filled due to “weather” delays. I left multiple messages. I was put on hold multiple times…. “Please hold. You are caller number 54.” Trying to give benefit of the doubt because of weather.

Super nice cashier

They were very quick with processing and shipping my order

Very slow processing Website is hard to navigate

Hold time on phone was lengthy. It takes a full 45 seconds to get to the options once you call. I got this prescription quickly, but being told it will take 7-10 days to process my prescription is unacceptable.

My medicine got to me cold for the FIRST time ever!!

Efficient shipping. Meds packed safely with appropriate cold packs. Tracking information emailed. Great customer service!

No problem great and fast

My medical weds arrived to me 4days after my order. I am very pleased with your service!

Delivery of cold medication arrived damp and hot.

Great response time with customer service!

Such a good place to order my meds! I love the service here.

I have called many times and the customer reps are always helpful

It’s impossible to get refills in a timely manner. Online requests or phone call ins. No follow up or communication.

Did not arrive on time

Wait time to speak to someone is way too long....I wait a half hour to 1&1/2 hours every time I call.

Great service

I ordered two vials of Semiglutide only one came.

Way too slow and pricey..

Took over a month for my meds to come!

Hold time is pretty outrageous

I called 56 callers before me. It took 4 hours to renew a prescription and my cc was on file. Should of taken five minutes.

Had a difficult time with a shortage of meds but in the the they came through with the help of Emerge.

Like so many of the negative reviews I agree with all the complaints written.

Please send me a bill next time. I had to call you several times to arrange payment.

Thank you! Timely delivery and well packaged!

Very knowledgeable folks and quick service. They kept me updated on my order.

2 delivers already. Both delayed and medicine not cold.

My meds showed up not cold and the ice packs were melted and warm. I’ve tried getting in touch with someone for over a week at no avail.

I love the pharmacy!

I’d put one star is it was an option. I’ve spent thousands at empower and will no longer use them. You all simply take too long.

Easy process and arrived in a timely manner

Everyone was helpful.

Only because it takes sooo long to get anyone on the phone for refills.

Fast shipping, no issues.

The professionalism and the customer services extremely good plus the confidentiality…. That’s the way to do it .

Love how fast yall get the orders out. Very pleased!

Only had one bad thing that happened since I’ve Using empowered pharmacy really wouldn’t their fault. My package was not delivered and my medicine got hot. Took a week or so to resend my medicine.

All good

Wait time on phone was crazy! I had to call every day for 3 days before I could get through.

The beginning introduction and shipment were simple.

Everyone is so nice and knows what they are doing.

From time to paying to shipping is very slow. I always miss my day to take my medicine.

Meds always quickly shipped!

Super nice people!!

Great service and great product quality

It was nice getting it delivered. And on time.

Third time I receive the same rx, and it’s a mess. This is for testosterone injection therapy, 1st time the anastrazol was missing. Second time there’s only half the testosterone. Now there’s no needles, syringes, wipes etc. how hard is this?

Love Empower Pharmacy. Never a problem.

No issues with products. They did ship and arrive late

Delivery was fast but sadly sone of the pills

Fast and well packaged.

They were very helpful to a first time caller. Very friendly

Tracking number worked great

I wish I did not have to give a rating Wrong dosage on my semiglutide medication I was suppose to start at .25 they sent the meds to me at .15 wrong had to get with my doc and they resent to another pharmacy. Wait time TO LONG Plus you all DOUBLE CHARGE MY CREDIT CARD AND when processing the order it took 49 minutes for two medication Unacceptable and sad u all for my prescription wrong too! My doctor sent in the correct script you filled it wrong

Had to leave a message which was not returned. Called again but delivery of med took several weeks.

Most friendly and helpful.

Pretty good customer service...

Overall, my experience with Empower is good. I do have feedback regarding refill to pick up process. It’s now been 2 times that my prescription was re-filled, I discussed and confirmed the date it would be picked up and yet when I arrived, I’ve been told there was some kind of hold on my prescription and therefore I would have to wait 20 minutes for the prescription to be ready

Easy to use

I fell off their monthly prescription mailing and had no supplies to administer my medication for two weeks. The sad thing is this was the first month I used their services

Love the compound with Vitamin B!!

Fast delivery!

Great follow up

Too long of a hold 40 min .. Processing times too long

the semaglutide (which is a great drug) was compounded with cyanacobalamin (synthetic B12) cheapest form of B12 available derived from sewer sludge- i don’t understand why you would compound a terrible compound like cyanacobalamin with a great drug like semaglutide. Many people avoid this cheap B12 as it’s sourced from waste and breaks down into cyanide also. terrible supplement please keep it out of the semaglutide.

Turn around time takes extremely long.

Service was prompt. Pharmacist listened to my issue and was eager to provide a solution. Overall really great service.

the time for the delivery is too slow take forever to receive the product

Poor phone service. Wait times over 45 mins each call to set up or confirm refills. Would be nice to have automated options. Was told I was emailed and called but I have no record of either. Would be nice if there were a more central location as well. Price is a bit more than others for sane drug.

Due to the person’s heavy dialect, it was difficult to understand her. I appreciate the fact she was able to understand English but because it is not her first language it made the conversation difficult to understand and get my question(s) answered.

A sophomore chemistry student can make these products in a day. And they would also know that testosterone or any other aquis

i’ve been having trouble with my deliveries being late through UPS. Y’all are using next day air, but they are not arriving until Monday and are hot sitting in 100 degree temperature over the weekend so I am having to reject them. This week I sat at the UPS hub and had to Wait on the package for them to find it. Please put next day including Saturdays. If you see it will be delivered on the weekend or have them refrigerate The package please write perishable all over the package

Expensive

Quick turnaround on refills!!

For my first order, I received an email/tracking link. I never received one for my second order, so I never knew when my item would come. I’d called and was told that shipping delays were due to weather issues. I’d have given 5 stars if the company had provided shipping information

I received my prescription but there was no email advising it had shipped. Communication needs to be better

I waited 2 weeks for my shipment

On time. Injection & supplies well packaged. Love the extra syringes. My arthritis causes occasional bent needles.

Sloooooooow service getting refills sent out. 7-10 day for Rx shipping. We knew it would take this long and had to convince pharmacy to accept the refill order early so it would arrive in time while not running out of meds. That happened the first round…

Um i left several messages on voicemail service to call me back to fill prescription took over two weeks to be able to talk to an actual person than was told i couldnt the two day shipment that i had to pay for overnight. And it took another 2 1/2 weeks for them to overnight ship my meds i paid for upfront.

Would not recommend. It takes a few weeks to receive medication.

The staff were always so very kind and helpful and polite. Such a rarity these days. BUT... the wait on hold to speak with someone is super looooong. For which the nice staff apologized for!

Taking longer to get through to talk to a person than it used to, and medicine taking longer to fill, but still good service.

Paid for one day shipping on a Thursday and didn't get it until the next Wednesday.

I love this pharmacy!!! I’ve used them for 6 months. My medicine arrives on time, and Cold. Hands-down, best compound pharmacy in the US.

My doctor told me you would be calling me when you received my prescription, but I have found that if I don't call you with my payment you don't even enter my prescription into your data base. It has taken me a couple of weeks to get it after I call you. I understand you are backed up, but it seems like you could do better.

The wait when you call is rediculous I was 81 in queue.

Fast delivery and exceptional care in providing compounded pharmaceutical drugs

They provided the service they promised. On time and fully equipped with everything I needed to take my medicine.

Empower calls me to have me call them back to confirm a order that’s already been approved only to have me wait on hold in position 97 for over 3 hours which I cannot do then to have me call back at position 62 then again and again, this went on for a week and a half!!! My confirmation could be automated by phone!!!!

On hold forever

Super fast shipping and my medicine was packaged in ice packs and was still cold!

My supplies were late so I was thrown off of my schedule.

I was 2 weeks without my medication and wasn’t updated on the progress.

I get my weight loss injections here and they deliver at my front door after I see my doctor!

First experience was fabulous! Second time it took forever to get my meds.

The employee I spoke with was very knowledgeable, efficient, and professional.

Way too slow

Took to long to receive and cost a lot.

My prescription took two weeks to arrive. It usually takes 3-4 days. I contacted them several times and could never get an answer on shipping date. They blamed the Memorial Day holiday. Then they blamed the weather. But each of those was one day and not concurrent.

One thing I didn’t like was the telephone wait times!! 45 minutes to an hour? Why can’t some of these calls be processed online in a few days?

Muy buen Servicios

Claim to ship within 10 business days,. Wrong. Average is 15.

A lot of confusion filling my prescription. Should have contacted me with delays. Took a month before receiving it.

The shipping times take way too long, I ran out of medicine for 2 weeks until my next shipment came.

They claim they have taken on too many contracts and cannot keep up. Greedy. Growing pains are one thing. They were 3 weeks behind and my medication was not delivered temperature controlled it had to be reordered and came warm again they did not increase the # of ice packs on the reorder. I give up. I will not be using them again.

I don’t understand why I can’t order online. I placed a refill order and they said I have to call to finish it. What’s the point of even doing it online at all? As a very special added treat it literally took me an hour and 45 minutes on hold to get somebody to answer. I really don’t understand this. And you state, you may publish reviews online, go ahead and publish this one, I dare you. And everything I’m saying is simply truthful.

It took one week to fill the prescription and I had to call to follow up on an email order, which you confirmed receipt of the email. Also every time I go in to pick up an order your front office can’t find it in your system. Your customer service stinks! It has clearly deteriorated since you moved into larger offices.

Wait time was ridiculous. I scheduled a pick up for 6pm at 10:45am and had to wait 45 min when I arrived.

Fast response to some questions I had before ordering. Fast delivery

Quick delivery, great service!

Extremely comfortable environment, informative and professional.

Shipped me medication I never asked for

Excessive shipping cost and not very quick.

Time turn around

Nice and friendly

I never got a call saying y’all received my RX from doctor and I never received email saying my order was being shipped and when I received it at my door the ice packs was melted Customer service really should be better and notifying customer

The only reason I only gave 4 stars was due to the amount of time to get. I was without medication 8 days.

I was very disappointed that my prescription was over 2 weeks late and I missed 2 weeks worth of it. I understand that you have trouble with filling the prescriptions but when I call I have waited up to 45 minutes to speak with the representative just to be told that you are not getting the medicine.

Wait time is too long. Almost 6 weeks. But they had NO issue taking my money

Took over 3 weeks to receive my medication