The reviews listed below were collected independently of Citizen Advocates through rater8. Each review represents an authentic and verified patient experience.
Malone Behavioral Health Clinic
Dianna was amazing. I left her office feeling heard, seen, validated, refreshed, and so much less stressed than when I’d entered. It was a great experience with her and great introductory/initial appointment.
(1 week ago)
Feb-2026
Watertown Behavioral Health Urgent Care Center
Dr.lue is great
(2 weeks ago)
Feb-2026
Malone Behavioral Health Clinic
Loved my new prescriber! Quick and efficient without being cold or uncaring!
(3 weeks ago)
Jan-2026
Saranac Lake Behavioral Health Clinic
I LOVE the staff, counselors, and psychiatrists at Citizens Advocates in Saranac Lake, NY!! My family and I have been utilizing their services for decades and have found only compassion, understanding, patience, empathy, and professionalism no matter our circumstances or life adversities. Sending my shout out to JoEllen, Fritz, Vashti, and Dr. Maxwell!! Thank you to all of you!!
(3 weeks ago)
Jan-2026
Ogdensburg Behavioral Health Urgent Care Center
Matt M
Anne M
Adrianne V
(1 month ago)
Jan-2026
Malone Behavioral Health Urgent Care Center
Vary pleasant people. Fast and vary much knew what she was doing
(1 month ago)
Jan-2026
Saranac Lake Behavioral Health Clinic
Excellent
(1 month ago)
Jan-2026
Saranac Lake Behavioral Health Clinic
Dr. Maxwell is excellent, but your Telehealth reliability is terrible.
(1 month ago)
Dec-2025
Malone Behavioral Health Clinic
They’re really good to me
(2 months ago)
Dec-2025
Malone Behavioral Health Clinic
Been a patient for almost a decade now. Been through 3 docs, starting with Dr Frank and the only one in the office who truly seemed to care. Nurses line is an answering machine, cannot speak to a nurse or even your doctor upon request. Went overdue yet again on a med that cannot be stopped abruptly after calling the day after submitting and following 6 days. Luckily Watertown office has people who car and returned my call. Office manager if Malone called on a Sunday, told me she entered them but I was a week early. Picked them ups and day. Own dkcs don't even know their patients and allow them to go without meds or communication with anyone but front desk. Or get attitude and inferred that your drug seeking because your refill is overdue and takes 10 business days to have sent to a pharmacy. Worst office for docs that do not listen to the patients at all and has progressively gotten worse in my opinion.
Malone Behavioral Health Clinic
Dianna was amazing. I left her office feeling heard, seen, validated, refreshed, and so much less stressed than when I’d entered. It was a great experience with her and great introductory/initial appointment.
Watertown Behavioral Health Urgent Care Center
Dr.lue is great
Malone Behavioral Health Clinic
Loved my new prescriber! Quick and efficient without being cold or uncaring!
Saranac Lake Behavioral Health Clinic
I LOVE the staff, counselors, and psychiatrists at Citizens Advocates in Saranac Lake, NY!! My family and I have been utilizing their services for decades and have found only compassion, understanding, patience, empathy, and professionalism no matter our circumstances or life adversities. Sending my shout out to JoEllen, Fritz, Vashti, and Dr. Maxwell!! Thank you to all of you!!
Ogdensburg Behavioral Health Urgent Care Center
Matt M Anne M Adrianne V
Malone Behavioral Health Urgent Care Center
Vary pleasant people. Fast and vary much knew what she was doing
Saranac Lake Behavioral Health Clinic
Excellent
Saranac Lake Behavioral Health Clinic
Dr. Maxwell is excellent, but your Telehealth reliability is terrible.
Malone Behavioral Health Clinic
They’re really good to me
Malone Behavioral Health Clinic
Been a patient for almost a decade now. Been through 3 docs, starting with Dr Frank and the only one in the office who truly seemed to care. Nurses line is an answering machine, cannot speak to a nurse or even your doctor upon request. Went overdue yet again on a med that cannot be stopped abruptly after calling the day after submitting and following 6 days. Luckily Watertown office has people who car and returned my call. Office manager if Malone called on a Sunday, told me she entered them but I was a week early. Picked them ups and day. Own dkcs don't even know their patients and allow them to go without meds or communication with anyone but front desk. Or get attitude and inferred that your drug seeking because your refill is overdue and takes 10 business days to have sent to a pharmacy. Worst office for docs that do not listen to the patients at all and has progressively gotten worse in my opinion.