William Albiero, M.D.

Very personal and easily able to talk to and listened to my needs and explanation of what the cause was throughly. I would recommend him to anyone.

Great experience. I walked in and never been seen there before and he said he would fit me in. I had x-rays and thorough evaluation with the doctor. It was less than an hour from the time I walked in and left with answers. Thank you!!

Great listener. He made me feel like I'd been his patient for a long time and his treatment plan fit perfectly with my goals.

Perfect

Does an Awesome job, and always has a smile.

Amazing doctor

Great Doctor. Explain that you could understand and very friendly Was very helpful.

Excellent with all 3 procedures

Always ready to review everything with you. Friendly, takes time to hear your concerns

Always gives great care.

Super nice guy! Informative in a way a non medical person is able to understand.

Dr. Albiero listened to my history and concerns, offering some hope for an accurate diagnosis & treatment.

Connects with his patients. Explains and answers all my questions. Personality is great.

A fantastic doctor - listened to my concerns, I never felt rushed. Explained my condition and treatment options extremely well. Provided an opportunity for questions or additional concerns. He and his staff were all very friendly and courteous.

Dr Will was informative and easy to work with. His bedside manor was great, and he made my injection fast and easy.

Very good Dr. listens, tells you what he thinks. And isn’t pushing anything on you. Let’s you decide. Good communication and helps you make session what’s best for you

He is very informative and so are the staff. It is also very easy to get an appointment quickly.

His energy blew me away! It was fantastic. He will be my "go-to" Doc for anything ortho. I am so happy. Plus, my shoulder feels so awesome!!!!

Excellent communication and demeanor.

Very friendly. Gives his full attention and provides clear information.

Awesome physician! Very caring & personable. Explains things, very professional, just all around great physician!

Dr. Albiero was thorough and detailed about my MRI results and spent time talking through my questions and concerns.

Dr Albiero is the best ! My knee is back I ride my bike today after our follow up for 10 weeks and it felt great !! Thank you so very much!

I wish all doctors cared as much as Dr. Abliero does. He explained everything so thoroughly and listened to my questions. Excellent experience, I highly recommend Dr. Albiero and OSMS.

Very nice and listens to you. On time and a very efficient office.

Explained everything and listened to what I had to say.

WILLIAM DID A GREAT JOB. GAVE ME SOME OPTIONS.

Thank you for listening to all my concerns

Very personable and took the time to understand my discomfort.

Explained everything well! Came up with a plan together!

Very pleasant to talk too. Explains the situation throughly. I feel comfortable when I leave knowing that all my questions & concerns have been addressed.

Was a fantastic doctor to talk with. Very personable.

Explained everything so I could understand gave me options I chose to start with a cortisone injection

Dr Albiero, was friendly, knowledgeable, Ann efficient… Thank you

Answered all questions. Exam was thorough and Dr Albiero’s recommendations that laid out a plan for full recovery made sense to me.

Great doctor

Dr Albiero is amazing. He is empathetic, a great listener. He gives me confidence that my knee will heal and be as good as new! I highly recommend him.

Dr.Albiero is a wonderful doctor. He is very nice and helpful. His nurses are very nice too.

Excellent experiences with Dr. Abiero! Very cordial, attentive, and explains diagnosis and treatments very well.

Great experience with Dr. Albiero yesterday. He took care of my son, easy to communicate with and explained everything very clear so we could understand.

Rewrap. But I didn't get a T-shirt.

Very kind to work with. Came in and listened and then set a plan on how we were going to proceed. I would highly recommend him.

Dr. Albiero was very compassionate and reassuring. He emphasized that I wouldn't need surgery. It was a great pleasure to meet him.

Great personality; good communication, listens to his patient.

Awesome! Friendly and knowledgeable!

Professional and explained everything

I've had serious issues with my knee replacement and Dr Albiero has tried to help the situation the best he can. Super nice guy helping me the best he can. Thanks Dr Albiero

Dr. Albiero always listens to my concerns and always provides anwers, out practical approach and plan of action.

Dr Albiero was absolutely phenomenal with my teenage son who is rather shy. He made my son feel comfortable and had great dialog with him while explaining everything in detail.

Dr Albiero is awesome! He’s been my go to guy for many injuries. Always very professional, and explains things in an easy to understand manner. I would recommend him for sure!!!

Love this guy!!!

Very efficient and helpful and takes his time with his patiences and very helpful overall a very good surgeon

I was very impressed with Him And Comfortable Was Goody

Dr. Albiero is a great doctor and has a wonderful manner about him at the office visit. Very helpful and let me know my options for treatment.

I had my one year check up for my reverse shoulder surgery by Dr. Albiero, couldn’t have gone better. He was very upbeat and enthusiastic. I would recommend him to friends and family.

Very good at listening! Also explained the procedure well & what to expect.

Attentive & knowledgeable

Can't say enough wonderful things about Dr Albiero. Had a knee transplant a year ago. Had surgery at 7am and "walked" out with a walker at 2:45pm. Awesome

My whole experience has been great! Dr. Albiero is very informative and gas been awesome. Thanks!

A very personable, knowledgeable doctor who diagnosed the problem immediately.

Very friendly Doctor. I am not a person who enjoys going to the Doctor, and his demeanor made the experience more comfortable.

Great personality and good listener!

Dr. Albiero is not only a terrific physician/surgeon but he’s truly a very nice guy!

Kind doctor

Dr. Albiero is so personable and kind. He explained everything, took time to answer my questions, and offered me options. Will definitely see him if needed in the e future!

Very kind and professional and explained everything to me so I could understand.

Loved the visit. Was very professional and friendly ss was his staff. Would definetly recommend him to my friends

Had a great experience with Dr Albiero. He is extremely attentive, knowledgeable and personable and he explained different options that would fit my situation specifically.

Very friendly and knowledgeable. Explained things well

Very nice easy to understand to the point

Outstanding Doctor Albiero Took the time to listen, And give guidance Always had a great experience with OSMS Keith

He seems to be a really NICE GUY. Its too early to tell if his treatment was beneficial to me

I can’t say enough about him. He is genuine . He takes his time and thoroughly explains everything. His warmth, sincerity, and friendliness are sincere. I feel confident in what he says!

Doctor Albiero is outstanding

Could not have been nicer. Made me feel important. That he could help me

I would recommend dr. Alberio to anyone. Very informative and caring. Cares very much about giving his patient the best outcome which he has done for me now twice.

Informative and helpful

Took a lot of time to listen to me, very helpful with my chronic issue, does not stop until solution is found! Thank you

Very informative telling what to expect but not guaranteed to be the answer

Very caring and felt confident in his care!

Very knowledgeable especially being thrown into it not knowing much about my situation.

Diligent, and s great guy. Would recommend.

Wonderful Doctor, he really knows what he is doing, and takes the time to listen and answer your questions

The best...:)

Gets right to the point.

Dr. Albiero is a wonderful surgeon and person, he was easy to talk to leading up to my total knee replacement and after. He came highly recommended to me and I would also highly recommend him.

Explained situation very well.

He is always very informative and helpful. Would highly recommend!!

Very thorough with my elbow issue. Highly recommend him.

What a kind, pleasant physician!! So very nice! He has a very warm greeting and thoroughly explains everything. Very down to earth and personable!!

I will go back to Dr. Albiero for any other issues that I have and would recommend to others. He looks to get to the bottom of the issue, and not just recommending surgery for everything.

Dr listened and evaluated precisely!!

Very Professional, friendly , informative would recommend to family and friends!!

Such a kind, caring and friendly physician! His personality is easy to work with and he gives you details and options for his plan of care.

Great doctor with pleasing personality and good common sense. Knows his profession. Would recommend him highly.

Dr. Albiero is excellent at his job. He has a great personality and truly listens and cares. He is very knowledgeable and takes the time to talk and listen to his patients which is hard to find...

Excellent care!

Went over all options and was very thorough. Did not just push for surgery. Was transparent on the options and outlook for other folks in similar situations. .

Dr. Albiero was very knowledgeable, quick to the point and had some humerous bed side manner. I went in today for an appointment and I went through check-in, x-ray, normal nurse questions and the Dr. and was out in a half hour. All the staff here is incredibly nice and quick with their jobs. I got referred to him through a co-worker and would easily refer him after one appointment.

Did an awesome job if i need i will return for sure!

Dr. Albiero is thoughtful and considerate when listening to my concerns and providing answers and a course of action.

Very nice, answered all my questions

Genuinely thoughtful. Courteous. Direct. Allows for the patient to participate in the wellness process. Extremely competent.

Highly recommended!

Dr Albiero is working hard to find out what is wrong with my knee. I appreciate the collaborative manner in which he interacts.

Knee was killing me, came in, diagnosed, and treated. Next day no more pain. What a relief, Thanks Doc!

Straight on mission from the ER ! Then on the OSMS for surgery! Great after care . Team Player.. Thanks So Much!

Dr Albiero was excellent, took his time explaining everything and made me feel very at ease. Would highly recommend!

awesome Dr, his staff is off the charts,Very helpful and friendly, Keep being you !!!!

Takes time to make you comfortable and explains things.

Friendly and professional

Dr. Albiero is an awesome and excellent Dr thank u for your help

I had an appointment with Dr. Albiero regarding knee replacement surgery. He was very professional and explained things so I could understand them. He took time to answer my questions and I feel totally confident with him as my surgeon.

Very friendly and trusted person! We really like him !

There is a reason that this dude has Doctor and Specialist in his title.. you can tell when a person has put an enormous amount of energy into something and their proud about the outcome of their efforts.. easily relatable as a guy as well.. comfortable overall experience

He is always pleasant and thorough. I would recommend him to all my friends.

Dr. Albiero always takes time to listen to me, and never makes me feel rushed. You can tell he truly cares about his patients.

Very personable. Listens to what I Say and responds to me.

He did a wonderful job on my reverse shoulder surgery. I would definately recommend him. Plus he has an upbeat personalitt.

Great doctor

He is an awesome fella!!!

Great personality

Thank you!

Dr Albiero takes so much time with me and is very personable and knowledgeable.

Great guy and doctor

Respectful, knowledgeable and listened to my concerns. Felt he really heard me. Excellent doctor.

Very friendly, explained xray results very well and presented options for treatment.

He was easy to talk to. Good listener and explained my situation clearly.

The kindest doctor I’ve ever encountered. He really cares about his patience.

Dr Albiero is the absolute BEST!👍

An excellent physician who is all about patient care. Any questions I had were answered.My recovery is going great. Thank you Dr. Albiero.

Awesome doctor with a great personality. I'm extremely happy I had him as my doctor.

Dr. Albiero interpreted the x-ray of my shoulder and explained what surgery options I had. He listened to my concerns then had someone come in and explain what we needed to do prior to surgery. Both of them were very professional and patient..

Explained everything, has a great sense of humor, is witty, which I loved but us also very confident. Great visit!

Have been really happy with Dr. Albiero. He’s personable and has great bedside manner. He is also willing to talk through and explore different treatment options. I’ve really appreciated him and his team.

A skilled practitioner. Easygoing manner and very knowledgeable. Would definitely recommend to friend or family. A credit to the UW Madison Medical School.

From the initial consultation, to the shoulder replacement surgery, and through the recovery, Dr. Albiero provided a life changing experience! I recommend Dr. Albiero and OSMS for all your orthopedic needs.

Professional, knowledgeable, thorough, and communicated in easy to understand language. He really "listens" to the patient.

I’m so glad I chose this doctor. Awesome

Dr. Albiero is alway thorough and very friendly.

Very pleased. Very nice & had a good treatment plan right away and already feeling better.

He listens, he asks questions, and explains in lay terms. He puts me at ease the minute he walks in the room.

Friendly; made me feel comfortable; good information presented on my leg issue

Very good docto, listen to what was going on with me. Would go back to him again.

Professional yet warm and friendly.

Enjoyed the visit Dr. Alvaro is very thorough and pleasant. I will continue to see him. Thank you.

Very friendly man. Explained everything in detail what was going on with my arm.

Very attentive and my shoulder is feeling better already. Would recommend to everyone I know.

What a great experience. Very thorough and personable doctor. I would highly recommend Dr Albiero to anyone looking for the best care! A+

Very impressed by his demeanor, friendliness and suggestions for the treatment given.

Wonderful. Has done a great job helping to solve my knee pain

Love OSMS. Staff is excellent. Always friendly. Facility is very nice. Dr Albiero is a great surgeon. Takes the time to answer questions and explains thoroughly.

Great appointment answered all my questions! Have recommended him often.

Great Md. wonderful personality. Professional Surgeon!

Super nice, great at explaining things!

Addressed my concerns extremely fast. Expected process to take weeks, not days.

Dr. Albiero is very personable and always listens. He explains thoroughly and is willing to answer any questions.

Awesome experience

Great first impression, looking forward to future surguries.

lessons , answers my questions ,

The Dr Albiero explained all options iand all aspects of my office call and was very reassuring. Very happy and would recommend OSMS to anyone who would need it

Extremely personable and listens to the patient. Would highly recommend to anyone.

I felt like Dr. Albiero really took the time to listen to me and I really appreciated that he gave me different options for treatment and let me pick based on my situation/needs.

Very informative, compassionate and knowledgeable. Enjoyed meeting with Dr. Albuero.

Friendly and approachable. Gives you the time you need, does not rush. He is very knowledgeable and takes the time to find the best solution while explaining all options. Highly recommend.

Saw Dr. Albiero at the walk in clinic. He made me feel very welcome even though I had never been seen as a patient at OSMS before.

Very nice. Explained the surgery and recovery time. Explained things in detail which I appreciated. I would recommend him to anyone that needs a surgery done. Very happy with him.

It is so nice to have a Dr who sees you as a person, looks you in the eye and makes sure you understand what is going on! I felt heard!!

Dr Algiers takes time to listen to his patients and explains all the options available. Highly recommend him!

Very personable and professional. Took time to fully answer any questions.

Great bedside manner! Very knowledgeable & helpful. Will definitely keep Will as my knee guy.

Very good doctor and very personable. I always like to ask a ton of questions and Dr. Albiero answered all of them very patiently. He seems to really care, would highly recommend him.

Patient focused. Explains fully and easy to understand. Really listens and does his best to help.

My first vivid with DrAlberto & was pleased with his time taken with me. Assured me he would follow thru with my further visits with all results.

All questions were answered for us.

Truly impressed. Went above and beyond.

Easy to talk to. Listens. Friendly

This was my first time seeing him and he great! Paid attention to what I had to say and gave me different treatment options for my knee. Definitely would recommend. Thank you

He is a very pleasant person, and he explained my problems and solutions clearly.

I wish more doctors were like Dr. Albiero. He takes the time to listen and explains thing so you can understand the problem. And his personality is the best! I know when I see him am in great hands! He did my first surgery and he was a part of my knee cap replacement which he didn’t need to be there but I was so happy to see him in the operating room!!

Friendly and informative!!!!

Awesome doctor

Ddr. Albiero is one of the best !

My daughter had to have emergency surgery to place pins in her broken arm. Because of the situation I was so upset emotionally that I couldn't even think straight. As soon as I spoke to Dr. Albiero he put my fear at ease as well as my daughter's. I knew she was in good hands and we were so fortunate to have such a wonderful surgeon.

Very professional and courteous. Thoroughly explained my injury and options. Feel very comfortable moving forward to the next steps!

Always willing to listen , answers all my questions! Very kind and professional with his patients!

Thorough and understanding. Dr. wanted me ready to be able to enjoy my trip to Hawaii, which was three days away. My Achilles decided to act up at the absolute worst time.

So kind and helpful. Whole place is very friendly. Born teacher. Thank you.

Very professional professional and very open minded.

Dr. Albiero is very thorough in evaluating my progress. He is also friendly and makes me feel at ease.

He was wonderful! He thoroughly explained everything to me and I would highly recommend him to anyone who wanted to know about what kind of a doctor he is!!!

Very professional, knowledgeable and personable!

Was happy an appointment so quickly! I’ve seen Dr. Albiero before and feel confident about his treatment plan.

Great knee doctor.

He has just been so helpful and conservative in dealing with my growing knee degeneration problem. He explains everything well so there are not very many questions to be asked.

Very personable

Knowledgeable, engaging, pleasing personality.

Very patient. Explained things well.

Awesome doctor. He took the time to listen to me and very thorough about the issue I was having.

Gets to the point while still being congenial.

Dr. Albiero and staff are great.they helped me heal.they told step by step how the recovery was going to go.good experience

Very nice. Explained everything in detail. Personable, I liked him. Would highly recommend.

I would recommend Dr Albiero to anyone. Very thorough, authentic and simply strives to help.

Dr Albiero Is an excellent surgeon. He takes time to explain your progress and what the next steps will be. OSMS has excellent surgeons.

Just an excellent Dr. Spent the time to thoroughly explain the problem,the caused and the treatment options.

Awesome Doctor!!! Did a great job on my knee!

Awesome doctor and staff! They made a broken arm into a wonderful experience for my 4 y/o little girl:)

ALWAYS has a smile on his face. Is caring and compassionate. He sits down and really listens. He never seems rushed when he is in the room although I know he is very busy.

Answered my questions and is very thorough.

Absolute best of the best. I highly recommend this surgeon.

I am happy to see a doctor that is not in such a rush. He takes his time and does a good job.

Very friendly, thorough, helpful, and explained diagnosis and treatment well.

Extremely informative and professional and nice!

He really cares about his patience and takes time to really be there for you 🙂

I have to say, Dr. Albiero is an awesome Doctor!! I have had many, his manners, being personal & talks to you as a person is a BIG plus! Thank you!

Always willing to listen to patient, answer all questions. Very professional, pleasant, offers positive feedback to patients.

Very caring and great personality. Wonderful all around person.

Cheerful, personable, very knowledgeable, nice dresser lol 😂 Talks on a level I understand, and allows time for any questions, and concerns. He’s great 👍

inspired my confidence as I went through my experience… and so far so good!

Listens well and provides options

I cannot say enough about Dr Albiero and his staff! I’ve had two total knee surgeries in 8 weeks and I’m feeling great!

Awesome doctor! Answered all of my questions! Explained everything in detail! Gave me an idea of a treatment plan for the future!

Amazing Dr, with superior knowledge of our injuries.

Awesome doc as well aa a person. Highly recommend. Will go back to if needed. Thank you

Everything was outstanding during my visit. Excellent at explaining everything !

Absolutely personable , kind, patient, confident. Very happy with the service.

Very informative and personalized attentive. Seeks best possible resolve.

Very informative and personable with excellent patient/physician rapport.Will recommend to others.

Dr. Albiero was efficient, and got to the root of my pain. He was very personable and easy to talk to! I would return to and recommend him to friends and family!

He was very easy doctor to talk to. Didn't hurry you at all. Explained everything for me to understand.

I could NEVER say enough to describe the authentic care Dr. Albiero provides. There really is no other ortho who can connect, care and provide the type of old fashion, one on one treatment , we wish all of our doctors could would give. Thanks Doc.

Absolutely amazing! Thank you Doc!

Dr Albiero is very professional, he took the time to answer all my questions, and successfully delivered on an improved knee. To top it off my surgery was done at the state of the art OSMS surgery center in Neenah, which saved me a visit to the hospital. The care team at OSMS was exceptional, I was greeted with a smile at the door and was cared for by a team that really seemed to enjoy their job. Thanks for everything!

Patient and very knowledgeable, great bedside manner.

Great job treating my little kid's broken arm. Put a waterproof cast on him and never talked down to him.

Friendly, knowledgeable, showing concern.

Nice guy. Very easy to understand, ams you could tell he cares

Excellent orthopedic doctor, provides patient-specific treatment, understanding and caring

Personable, caring, and very knowledgeable.

He has good bedside manner and seems to really care how you are doing

Dr. Al is no joke.

He did my shoulder so am now trusting him to replace my knee. I trust him.

Dr Albiero took the time to fully explain why I was experiencing pain in my knee and made suggestions. Very knowledgeable and friendly.

Best of the best

He is very thorough and explains things in Lehman’s terms. Very easy to relate to, and I had every confidence in him.

He is tops in my book.

Super happy with Dr. Albiero and staff! He took the time to address my ongoing knee pain and gave multiple treatment options. Highly recommend!

Dr Albiero is knowledgeable and committed to help his patients find help and relief of pain from their injuries.

Very professional, caring, and efficient. Was highly recommended. Will recommend to others. Called after hours to give an update as soon as possible. Above and beyond. Thank you!

The best clinic I have ever been to.

Very knowledgeable, pleasant manner & good at explanations of diagnosis & procedures. Would not hesitate to see him again & highly recommend.

Attentive, caring, patient, understanding.

Awesome to work with and easy to talk to

Very educated in his field, I enjoy the fact that he allows me to be a part of decisions in my treatment

Excellent Doctor compassionate Explains medical issues thoroughly and answers all questions

Dr albiero has met all of my needs. Listened very carefully to any concerns I had and shared my information in a way I could understand. Thank you so much.

Took time to talk to me and help me understand the issues. Hopefully together we can find a solution for my knee.

He is absolutely amazing with my daughter. she had the worst experience and he made it 100% better

Very personable , down to earth, and incredible talent. OSMS is professional in all aspects of your visit.

He listened, we made and plan together, and he is asking for follow-up. Great first experience with Dr. Albiero.

Awesome Doctor thanks for being patient with me.

He was great

Thank you for being so caring and such a great job on surgery on my shoulder.

Very professional, easy to talk to

Very good man, very compassionate and helpful! Jim Ertmer

First appointment with this doctor and he got right to business. I left my appointment with answers and relief.

Highly skilled with a great bedside manor. Dr. Has put me in a position to achieve a quality of life. Thank you

Dr Albiero was prompt, professional, and receptive to my injury.

Excellent timely service

Definitely made me feel confident I was in the right place!

He was upbeat in a manner that stopped my panic about my hand injury. He carefully examine the injured area. He was through in his questioning about the injury and why the injured area needs surgery.

He is thorough, courteous, concerned and always pleasant to work with.

Dr. Albiero walked me through my X-rays and explained what was going on with my knee and offered options for treatment. I received a steroid shot which was painless and even though it’s only been a few hours, my knee feels much better.

I was very impressed, explained everything, took time to listen!!. Thanks for the great service!!

This guy knows his stuff. Very personable. Makes sure all your questions are answered. I would highly recommend him.

Highly recommend this orthopedic surgeon. He takes the time to make sure patients understand what is happening.

I was nervous about seeing a new Dr. but meeting Dr. Albiero i was glad I had him to help me with my issues. I would see Dr. Albiero again if necessary.

I thought he was a really nice professional doctor.

Very explanatory. I really liked the information that was given to me. Very welcoming attitude.

Very professional and friendly able to schedule right away.

Really listened to what I had to say and adjusted tests based on my explanations. Made the process quick and easy.

great

Very personable. Listens to what patient is saying

Very friendly, spent time explaining everything and genuinely acted like I mattered as a person and a patient.

very informative, answered all my questions.

Nice guy! He listened to me and solved the problem.

Dr. Albiero was knowledgeable, has a great bedside manner and had warm hands! That may not seem like a big thing to comment about but for someone who is always cold, it is! I look forward to seeing him again and having him be my Orthopedist!

Thorough exam Knowledgeable recommendation for follow up

Efficient, charming, educational about condition, caring & was able to communicate with Vern in a way he could understand! Thank you!!!

Very clear and thorough.

Pretty good doctor today.

Everyone very happy and very helpful

Very good. Thank you!

Very personable. Listens to your questions

Great guy

Very personable. He thoroughly explained his diagnosis of my injury. Then we discussed my options, understood my reasoning of which option I chose.

Caring and very personable. Pays attention to details and doesn’t overlook anything.

Very good at providing all the information you need.

I can’t say enough about Dr Albiero and his staff! Caring, professional, knowledgeable, and wonderful with explaining procedure. They allow you time to ask questions, you don’t feel rushed, and you feel like a patient, not a number!!! Keep up the awesome work that you ALL do!!!! THANK YOU!!!

Provided lots of information about my diagnosis and the treatment plan.

Very professional and refreshing to have a doctor want the same thing I want…to get back out there doing what I love!

He was great!! Took time to answer questions and made me feel confident and comfortable! Great post op appointments too!

Great experience with this Doctor. Would recommend him to others.

It was a really good visit. I thought the whole visit was very smooth. He really got where I was coming from and I felt comfortable with the treatment plan. Left me hopeful. Thanks

Was very good my knee pain is gone thank you

I would recommend Dr Albiero in a heart beat. I arrived at the clinic with a very painful elbow break. He was very professional, approachable and mostly listened! He worked with my employer to get me back to work , but not too soon. Needed time to heal. Put me in touch with a good OT. Awesome experience If you have to have one like me!

Wonderful Dr! Very kind, super informative, great experience!

The personal care that I was given was excellent and everybody that worked there is very pleasant and caretaking thank you all very much

Super friendly and professional. Explained everything very well.

Very caring and super nice!

Dr. Albiero was amazing. He took the time to explain everything and answered all our questions while explaining our options so even my child understood. He showed genuine care for our needs.