Shawn Palmer, D.O.

Dr. Palmer was my doctor even before he came to this group. He's the best ortho doctor I've ever had, and I've been to others here where I live. Best bedside manner, Experience, and care. I'm driving over an hour to come back to him, but I think I'd go anywhere for his care.

Gives it to you straight just the way it should be!

Very professional, thorough, answers question and concerns

Great doctor!!!

I am so glad that I met the doctor and he help me out with my pain! All staff is so nice!

quick and concise

He was very sincere and explaned alot to me… thank u!

Good listener, great personality and best hip surgeon!

Very quick , not waiting, good explanation for my ?. Definitely will return!

Everyone who assisted me was great

I will see how thr cortisone shot. Does. That's it for now as he explained everything to me.

EXCELLENT DOCTOR I RECOMMEND IT

I actual saw Donald yesterday

I appreciate that Doctor Palmer is not quick to order interventions that are not necessary.

He tells you the way it is very good and straightforward

Wonderful..he's a good guy..knows what he's doing..great bedside manner..desires to help..staff is great..

I may want to give him more stars after my surgery

Awesome Doc and Staff.

Great guy, great doctor. He did my first hip replacement 12 years ago and now will no the other one.

Great job and relates well to patients

Dr. Palmer is a very excellent doctor

Arrived for appointment a little early. Staff was prompt and informed. I did see Dr.Palmer within minutes. We discussed my needs. Out the door with a good feeling. Appreciate the experience! Orthillinois get a 5 star rating from me!

As always, a pleasure meeting with Dr Palmer.

Dr. Palmer is who I would recommend to anyone who I know who needs a hip replacement. I had seen another surgeon for my needed total hip replacement who is actually 10 minutes away from my house. However I choose to drive nearly an hour to go see Dr. Palmer. He looked at the X-rays taken and because of my condition, femoral head collapse, he told me that he would fit me in his surgery schedule instead of putting me in the schedule which was around 6 weeks. Dr. Palmer made me feel very at ease. He exuded confidence but not arrogant one bit, as many doctors. I chose Dr. Palmer and elected to travel approx one hour each way, so that should tell you all you need to know

Warm friendly and professional. Felt like I was being giving medical attention from a family member.

He’s the best 😁👍

Good doctor but patients wait too long due to over booking

Pleased with input and answers to questions.

He was knowledgeable and very pleasant and likable. I'm looking forward to working with him to get both of my knees replaced. I have my first knee replacement surgery in May so not a long wait time.

He seemed ver efficient and knowledgeable

The best surgeon. Had both of my hip replacements with Dr Palmer. Very easy to talk to, answers all my questions ! And most importantly, he was on time with both of my surgeries. The best of the best!

A bit too dismissive in my last three visits.

Seen by Donald his PA. Great in explaining issue with my knee. Very calming and I was very comfortable with him doing my knee injection.

Dr Palmer and his staff providenexceptional servicenin a kind, compassionate manner ensuring that they are responsive to patient concerns and incorporating patient feedback into their care plan.

All good

Best doctor ever!

Received excellent care.

A no nonsense Doctor. He tells it like it is. Tells you the treatments available and recommends what he thinks is best. We need more Doctors like him.

The best in the business!

So far so go , very nice !

The best no nonsense perfectionist of a Doctor I ever met. I would use him again if I ever need him.

Very Knowledgable and personable. Listened to my symptoms, took x-rays and quickly diagnosed the issue.

I had a lot of questions after my knee revision surgery. Dr. Palmer listened to me- it is comforting to have a surgeon who hears what you say.

It’s wonderful to have a doctor with whom I feel confident & comfortable trusting.

I highly recommend Dr Palmer to anyone looking for knee or hip replacement. I've had both done and feel great.

Dr. Palmer is great. I would highly recommend him.

He is a very special person, always says the truth and let you feel good 👍

Just a great doctor.

Answered all my questions. I wasn’t rushed. Research was cited. No pressure for surgical remediation. My only recommendation would be for the facility to put up some art work in the exam rooms to add calm, interest, and distractions for patients as they wait or have office procedures.

Dr Palmer arrived on time and explained my x-rays. He made suggestions that will be very doable. He seems knowledgeable and professional. I would recommend him.

Professional and good bedside manner. I trust him. Surgery without complications.

Excellent doctor, who answered all of our questions and as a result, we scheduled our surgery that day. Dr. Palmer is both direct, skilled ? experienced, capable, thorough and reassuring..we had been to three previous doctors and Dr. Palmer, seemed most capable .

Dr Palmer is always thorough, straight forward, conservative opting for therapy, medication or other forms of care rather than pushing surgery unless absolutely needed. He definitely has his patient’s best interest at the forefront.

Excellent - The Best!!!

Dr. Palmer is an excellent surgeon. I highly recommend him. He is the BEST!

Explained everything.

What an awesome experience so far

Answered all my questions. Povided a lot of reassurance for up coming surgery.

What you did was perfect

Fantastic results far better than I could have ever imagined survey only allows for 5 stars but he deserves far more!

Excellent doctor!! Went above and beyond with my mom's total hip replacement! She is almost pain free from 1 week ot of surgery!!!

Super nice and really fast. I was out of there in 30 minutes feeling great.

Very kind and informative doctor. Answered all my questions. I’m feeling confident moving forward with surgery.

Appointment was on time. Conversation with Dr Palmer was easy to understand (no medical jargon). My issue was solved during visit. Facility was clean nicely furnished. Receptionist was friendly and efficient.

Dr Palmer checked out the source of the pain snd knew what needed to be done.

He listened well. Then suggested an X-ray and believed that cortizone would work well.

He explained that my knee problems were being caused by an arthritic hip. Hopefully he is correct.

Love Dr palmer

gave me complete confidence in his diagnosis and options for treatment

Great experience. Staff was courteous, prompt, and informational! Dr. Palmer remains a favorite-always friendly and professional.

Dr. Palmer was so great today! He was very reassuring about getting my first shot in my knee. He gave me all the facts about a possible knee replacement in the future and I feel less frightened about that now. All the staff was friendly and kind.

Service was excellent and timely. Everyone I interacted with was happy and smiling. Medical staff listened to me and valued my thoughts.

Explained unable to help me

Wonderful Doctor

Cell didn’t do well with word. Ask in calm way! Do u have any questions I can help with. !!

An excellent surgeon! Always takes time to answer questions!

The doctor you can always depend on

Visit was Excellent! He was friendly, honest, direct and professional.

Very professional

Great doctor and amazing staff!!!

He is very comforting and understanding.

Great visit. The doctor was very helpful.

Not too long of a wait

Shawn you're the best! See ya in 2 weeks ol friend, and have f un on your trip to Yellowstone Park! (Jerry & Debbie) ps- Tell Yogi Bear I said hi!

Staff is awesome, and Dr. Palmer has great knowledge and experience and shares that with his patients.

Dr. Palmer is the best of the best.

Nice facility. Efficient and helpful staff. Dr. Palmer was excellent and now I have a plan to help my knee pain.

Dr Palmer is great. He is so reassuringly confident that it puts you at ease. Speaking from experience he is the best hip surgeon anywhere.

Explained everything and answered questions!

Dr Palmer is always friendly, professional and thorough. I highly recommend Dr Palmer to anyone with a knee or hip issue. He replaced my hip last year and it has been pain free ever since. I’m seeing him for my knee currently.

To the point not one to blow smoke😊 In a busy world we need more doc's like him!

Receptionist who checked me in was polite and friendly. Xray techs were great and appointment was on time. Doctor is always a pleasure to see.

An all-star doctor

He was very helpful giving me advise and was very kind which is an improvement took his time

Dr. Palmer shows concern over my problem and talks through what is going to happen to help solve the problem.

Dr. Palmer reviewed the x-rays which were just taken minutes before and gave me several things to do to minimize my knee pain. Very efficient and informative.

I visited Dr Palmer to follow up on my Left Hip Replacement done 3 years ago. Since having my hip replaced by Dr Palmer I have done 4 trips hiking in the mountains doing 100 mile weeks, I routinely do 50 mile bike rides, I am actively running and enjoy my 10 mile runs every Sunday. On X-ray today I was told my hip looks as good as the day he put it in. If you are an athlete in need of a hip replacement hoping to resume your activities Dr Palmer is the surgeon for you.

Very helpful and thinks of the patient.

He's the best! I've heard from several people that have gone to Dr. Palmer and had surgery. They said he is the best . I don't believe there's anything that he could have done better.

Great guy great doc great experience

He was not cery friendly. And i thin he spenu a whole 60 seconds with me.

He listens. He doesn’t come in with a checklist or agenda. He is for the patient!

He's the best! He takes the time to explain the problem and provides recommendations for relief to try that don't require surgery.

I feel that Dr Palmer really listens to me. Also every person I came in contact was so professional and at the same time was very nice and friendly. They made me so happy I choose Ortho Illinois.

Dr. Palmer is efficient and direct. He alerted me to an underlying condition that I was not aware of and that demands attention. I appreciate his care..

He is always attentive and listens.

Dr Palmer is caring and explores the cost effective solution first. I appreciate that.

Very professional

Knowledgeable, personable and efficient.

Great service for a well informed doctor. Answer all my questions. Tell me what he was going to do. I want the results with me. He is definitely a keeper. Thank you.

Never saw the doctor. staff never called BCBS to approve knee gel injections so I had to leave. Somebody really messed up and I’m livid since I had to leave work early and now I have to go back when the staff does their job confirming insurance approval.

Excellent

Have known Dr. Palmer a long time. Always gives good advice.

Dr Palmer did my hip replacement 8 years ago. All looks good.

Jackie,Fran and Lori,all very professional. Dr. Palmer as well.

Dr. Palmer & his staff are true professionals providing efficient & personal medical care.

Dr. Palmer (and staff) are wonderful!! Had both hips replaced now, the right hip just a week ago. Progressing nicely and will be back to normal probably in 8 weeks or so! Amazing!!

Very professional and explained everything in detail. He put my mind at ease.

Dr PALMER, has a great personality. I was so glad that I found him again. He did my left knee in 2014. We are set for surgery on the right knee in March.

I couldn’t have chosen a better doctor than Dr. Palmer who did my hip surgery. He and his staff are the best!!

Dr Palmer is knowledgeable and encouraging. He is confident and aggressive about getting you well soon.

Great Doctor made it easy to go the next step and I am looking forward to my surgery

Dr. Palmer is very professional and customer focused. More importantly he is an excellent surgeon. Replaced my right hip nine years ago and just scheduled him to replace my left hip.

Quick short meeting. Answered questions directly.

Shawn Palmer is a great surgeon!

Didn’t feel important to the doctor. I think he only cares when you need surgery. I hear he’s good at that. But if it’s something minor (to him) I feel he thinks it’s a waste of his time. All the other people at Orthoillinois are great.

Friendly staff. Wait was not long. Dr P very attentive. Staff member that gave me the shot was very good.

Relaxed, thoural, loved my appointment.

I was having hip pain was scheduled for hip surg. In the meantime was given an injection in my hip for pain and the pain was 100% better by the time I got home.

Wow really impressed. This is the guy I want doing my knee replacements! Very professional, friendly and comforting.

Dr Palmer is knowledgeable. He knows me as a patient, he knows my health issue. He lays out the diagnosis, explains it so thoroughly. And explains a treatment plan with all my options. Dr. Palmer is simply the best, I trust him explicitly

Dr. Palmer was friendly and knowledgeable. He eased my mind about possible surgery but told me I needed to do it when it was right for me. I appreciate his willingness to continue my prescription cream and his understandable explanation of the procedure. Dr. Palmer treated me like a long-time patient, not like my first visit, which it was.

Really great experience. Straight shooter and would recommend to any one of my friends or family.

He is a great docter I’m proud to be his patient. He is very down to earth he is honest and he keeps things real.

My 3rd surgery with Dr Palmer. Great Dr.

Always prompt and through. Dr Palmer always gives the advice that serves you, the patient best.

Very pleased with his performance and knee injection. He was right! Four hours later and my knee feels great!

Dr. Palmer is always a pleasure to see.

He knows exactly what's going on I had great experience talking him

Very happy with Dr. Palmer and his staff. Thank you.

Very good meeting Dr. Palmer again.

Pretty quick visit. Had no idea what I was there for until I explained it all to him. Very short with me and don’t think he even spent 5 minutes with me! Easy money for him!☹️

Doc Palmer is the goods..!

No time to discuss problem with him

Honored to be one of Dr. Palmer's patients.

Very informative. Took time to explain my options.

This was my first visit. He showed me my X-rays, explained what he saw, explained what it meant to him and told me straight up the honest situation. Perfect! No pressure to get the hip replacement- left the decision for me to decide when. He did give me a high level explanation of the procedure, the recovery time and he answered all my questions.

Dr. Palmer put me at ease with his experience.

Dr.Palmer did my right knee replacement in 2019. I went in today for a cortisone shot in my left knee it went great. Down the line here he will 100% be the doc to replace my left knee.

Right knee went well so I am doing the left knee now.

Shawn is the first surgeon to actually listen to my concerns and to take my symptoms seriously. I’m so grateful

Can’t say enough good things about him and Lori.

Dr. Palmer was very friendly, listened to my explanation of my issue and explained thoroughly what was causing it and the treatment that he proposed.

Great doctor just starting but office people are happy and doctor is too. That’s means a lot

Excellent patient rapport.

I had a steroid injection in my knee. Dr. Palmer made the procedure easy and painless.

Thorough. Took time with me. Was knowledgeable about my partial knee construction, which was done in Florida. Had good suggestions for how to ease my pain/swelling.

I was very impressed with Dr Palmer today! He listened analyzed and explained his thought in simple terms.

Everyone was wonderful to deal with..

Dr Palmer does NOT cut muscle during hip or knee replacements, I highly recommend him.

I was so nervous at first and after I met Dr.Palmer I was at ease. I have seen 5 Drs. For my knee and relieved and comfortable with Dr.Palmer,unlike the other Drs.

Dr. Palmer was very kind & knowledgeable! He allowed me to explain the specifics towards the challenges I am facing. He immediately came up with ideas to step forwards towards Treatment. Thank you, Dr. Palmer!

The best of the best. Need I say more?

fast and great manners

Dr Palmer has done 3 surgeries with me he does excellent work

EVERYONE WAS VERY PLEASANT. I APPRECIATED THEM WAITING FOR ME SINCE I GOT LOST AND WAS LATE FOR MY APPOINTMENT. GREATLY APPRECIATED

Dr. Plamer is a very down to earth Doctor. He isn't one that immediately suggests surgery. He lets the patient control their own outcome.

Very polite and helpful. Was very helpful with any and all questions and was thorough with information.

yep, he's a 5

Great Doctor, Great Bedside manor

knowledgeable, personable. took the time to fully answer my questions.

Dr. Palmer is very easy to talk with. He listen to me and advised. I would highly recommend Dr. Palmer.

So pleased with Dr. Palmer. Straight forward, informative, easy to talk with, he does not make me feel ignorant, or that I’m taking up his time. Awesome doctor!!

great doctor would not trust any one else with my hips or knees have ut most respect for him and his team

1st time meeting the doctor, and I was very pleased with his explanation of my concern.

Best doctor ever

Very honest. Offered me over counter solutions to try first. Follow up when needed not in 3-6 months.

Dr. Palmer was amazing! He took time with me and is going to help me as much as he can.

Efficient and to the point

Didnt have to wait long but most importantly explained simply and to the point. And appeared to be a very nice man.

Direct and to the point. Suggested Dr Stanley consult.

Saw Dr. quickly . Decided on a cortisone shot which I waited in room 20 minutes for .it wasn’t even Dr Palmer that gave the shot it was his PA . I would have liked to have been told I was waiting for the PA .

Dr. Palmer & the entire staff of OrthoIllinois was amazing! They have a really good system set up to ensure all patients get their x-rays and are seen in a timely manner. The front desk was ON it. Abbie, the medical assistant who did my intake was thorough and understanding. Dr. Palmer listened to me and was very clear about my choices and explained the situation without jargon. I feel VERY respected here because every person used my preferred name!

Great personality and bedside manner. Frank honest and trustworthy

I have a Allstar list of my doctors and Dr Palmer is on the list

Great to work with - provides an excellent plan to attack my pain

First meeting. No nonsense. Course of treatment I was hoping for

Omg Dr. Palmer is the best!

Dr. Palmer is an excellent physician. He has helped me in the past. I did not hesitate in contacting him for my recent problem. Originally he was recommended by my neighbor and I would not hesitate recommending him to anyone needing an orthopedic council.

Dr. Palmer did an excellent total hip replacement on me. Super recovery. I didn't need to take any narcotic post op. Small scar top of leg. I would and do reccomend him highly.

Surgical skills for anterior hip replacement are miraculous. Was walking up and down stairs, normally and without assistance of cane, within a week.

Expertise and professionalism is appreciated. Also, waiting time is minimal.

Quick yet compassionate Doctor!

Dr. Palmer is AWESOME!! Highly recommend him to anyone needing a total hip replacement!

Visit was not rushed, listened to my concerns and laid out a treatment plan. Even gave an estimated cost for different procedures. Recommended.

Great doctor and staff.

Was quick and to the point. Asked for questions and gave me a referral.

No complaints. Everyone was very nice and helpful.

Very nice. Helpful

Dr Palmer did a fantastic and maticulous job on my knee replacement. He used the most minimally invasive, modern techniques and latest material with no screws or bulky hardware. His expertise in suturing for a minimal scar was also impeccable. He explained the entire procedure completely and addressed all my concerns Recovery, although not pleasant, was short with only periods of discomfort. I was walking slow with minimal pain immediately and more normal but, cautiously with no pain with a diminished range of motion in 5 days. The second week I was on my way to recovery and further therapy. I'm so happy I met and chose Dr Palmer. His staff was also very helpful at every turn.

Dr. Palmer is an ACE in my eyes. My sisters has had their knees done by him, along with my daughter-in-laws mother’s knees. He lives up to everything they say about him. His down to earth Ora he projects is very welcoming. Very please with my visit.

First visit very impressed

He was very precise in his communication and easy to understand.

Down to earth, frank, efficient,

He’s the best!!

Dr. Palmer answered my questions.

Great Doctor and staff.

Whenever I have had an appointment with Dr. Palmer I walk away with a well-informed knowledge of what my problem happened to be. He always answers my questions thoroughly and never makes me feel like it is a ‘dumb’ question. No rushing through an appointment with Dr. Palmer. I am a Senior and really appreciate this in a doctor. Thank you again, Dr. Palmer.

We were very pleased with his knowledge and expertise. And I am very comfortable scheduling my knee surgery with him.

He’s the best!

Consultation went smoothly. Dr. Palmer has done a nice job easing my anxiety about surgery. Very informative!

Efficient and answered all questions regarding his procedures

I highly, highly recommend him

Amazing that Dr. Palmer was able to diagnose me within seconds. He reaffirmed what I had somewhat thought was my condition. We all need an expert in the field to really address the issue. I will now move to the second step of more verification through MRI results since x-rays do not show soft tissue - which, in my case, appears to be the major problem. Dr.Palmer was polite and cheerful -- which is definitely needed when we're in pain. He did not keep me waiting. I wouldn't hesitate to recommend him.

always seems to be in a big hurry

On time and cheerful PA patient and understanding explains procedure

Very kind and extremely knowledgeable

Exceptional Dr. very knowledgeable with many knee replacements to his credit. Never once made me feel that I have to do the surgery now. Like some other drs. He insists you will know!

Great experience! Dr Palmer was quick and to the point!

NO bedside manners whatsoever on day of surgery--never met with me before OR after surgery. EOB reflects Dr. Palmer performed surgery but could have been someone else. Follow-up appointment one week following surgery was with Dr. Palmer's Physician Assistant as well.

This Doctor can and will listen. Great Guy ! He was very helpful.

Dr. had an emergency which made waiting room time longer, but that is understandable.

Professional, competent, friendly and courteous. He has treated me extremely well.

He knew my symptoms before I even told him.

Dr. Palmer is such a great doctor. He’s very knowledgeable, personable, and seems to genuinely care about his patients. He doesn’t seemed rushed, and takes the time to answer all your questions. I have total confidence in him. I’d highly recommend him for anyone with hip issues!

This is the 2nd surgery with Dr. Palmer and and another success story so far! You don’t spend much time with him but my hips are better than ever! Thank you.

very personable, to the point, no beating around the bush...Not pushy.very knowledgeable appt.

Very informative. Gave me good direction.

Great Job.

From what I explained that day, I really thought a new set of xrays should have been done that day.

Very courteous.

Extremely professional, informative and knowledgeable. Great doctor!!!

Very good in explaining everything.

Will not see Dr. Again. He did my knee replacement. I tried to reach him afterwards, but his office said he was no longer there. Asked where his office was. They said, they didn't know. I told Dr. Palmer all this. He burst out laughing for a while. Very unprofessional. He said, she was joking, not funny. Asked him about swelling and pain in knee he replaced. He laughed still and guessed at the diagnosis. My primary Dr. not only told me where to find Dr Palmer, but diagnosed it for me.

Was hoping more for input, instead of just 'You'll know when it's time.' I'm going to the experts for recommendations.

Terrific surgeon. Hip replacement was flawless. Follow up 5 years later still as good as new. Great demeanor and an advocate for staying active. Highly recommended.

Great Dr in the for surgery at noon home by 7 .Already at 93 degrees in two days I have already suggested Dr. Palmer to my friends.

Dr. Palmer was very friendly and took the time to really answer my questions. I didn't feel rushed or brushed off, which is quite lovely.

Great doctor

Never having a cortisone shot before, I was a little anxious. After the procedure to freeze my knee, I was told that was the whole procedure. I really was amazed that was all there was to making my ability to exercise and walk so much better.! I did not expect this quality of a doctor at Sherman and I was employed there myself for 20 y Dr Palmer is very professional and I am so glad my friends employed at Sherman recommended him to me. I will be recommending him to anyone in The future.

I feel he is outstanding

Dr. Palmer performed a full hip replacement a year ago. It was outpatient. I walked out of the surgery center with just a walker, and was walking without a cane a week later. Hip feels great!! Other hip started having pain, so I returned. He explained the issue, and said replacement was not necessary for this particular issue. He's always very pleasant and answers any questions I may have. Highly recommend Dr. Palmer.

The only doctor I would allow for replacing hips

Very personal, easy to communicate with

Told me everything I needed to know but didn’t want to hear.

straight forward, to the point, answered all my questions,

Easy to talk to. Explained everything well.

Dr fit me in right away the day I called due to my hip pain.

Quality care as always.

Always answers my questions, and informs me what I need to do. Very pleasant!

skilled surgeon and personable, but always felt pretty rushed and would have liked a little more time to get explanations and feel more comfortable with the person cutting me open

Dr. Palmer is very personable, very precise and listens to your concern.

Dr Palmer evaluated my knee problem and recommended an injection to my knee. He is very professional and caring.

Dr. Palmer has been caring for our "Ortho" problems for quite a few years now and I wouldn't even consider choosing another Ortho Dr.. He is an expert in this field.

Dr Palmer and his staff explains and works with you through out the whole process of complete knee replacement. Very thankful a friend recommended him.

very professional and explains everything in detail

Excellent!

Answered my questions but did not pressure me to have surgery

Dr. Palmer is very sociable, answers guestions well, affable - and confidant of good results. He was aware of my irrational fear, and handled it well!

Great office experience

A very confident and competent professional! This was my third surgery with Dr Palmer. Twelve years ago first hip replacement,11 years ago second hip. Six days ago left knee. His surgical team runs the OR safely and focused on the patients needs. I have and will continue to recommend Dr Palmer to all in need of Hip or Knee replacements. From stat to finish One Hour!

Dr. Palmer is a great doc. I am glad he joined Orthoillinois Service was excellent. I felt like I was special and getting treated like I was the President of the USA. Thank you !!!

Dr. Palmer knew exactly where and why I was having so much pain. After one shot, I'm walking without limping and can't wait until I can get it permanently improved. Thank you, Dr. Palmer.

Seems in a hurry

Friendly and efficient.

Dr Palmer always takes the time to listen and explain everything in detail.

Great Dr. very friendly.

Very professional. Discussed my options with me and we agreed on a treatment plan.

Very nice, friendly, smart, listens without rushing. Fantastic job on replacing my husband's hip. The BEST!!

Wonderful Doctor

Hip replaced one week ago. No pain & moving well with walker. Soon on my own. Best Hip doctor!

Couldn't be happier, he is as good as it gets.

Dr. Palmer is very professional, kind, compassionate, and excellent in surgery. We are grateful to have the privilege of being in Dr. Palmer's care.

Inspires incredible confidence and trust.

Very personable and efficient, hardly any wait time.

Great doctor with great care and knowledge.

Excellent

I appreciate Dr. Palmer's expertise and his direct and honest approach. This is my second hip replacement in 2 months. I have had an excellent recovery and look forward to many pain free, active years ahead. Thank you.

Dr. Palmer was very caring and listened .