Lance E. Jackson, MD

I have been going to Dr. Jackson for a few years. He is the best. He has done my implants behind my left ear n now tubes.

I am very satisfied with the surgery. Dr. Jackson is a very professional doctor. I do not jabe pain

I was misdiagnosed by doctor Jackson. Said I had TMJ which I knew wasn’t true. I was very upset. Went to another doctor and got my problem resolved immediately. Jackson ran so many tests and said I was fine. Not true. I definitely don’t recommend this doctor. After so many visits seeing P.A.’s then finally when I saw him , he was worse then his assistants.

Excellent doctor!

Pretty good

I tried in June to get an appointment and the first one available was for September. No other options were offered.

Never came and introduced herself before I had surgery never came afterwards when I couldn’t taste I couldn’t drink water. He had his assistance talking to me never came and checked to say hi. I heard some things were going wrong. Keep sending me a bill for something that I should’ve already taken care of, but that’s not the point is never once checked on me he kept having his assistance so not impressed. I still can’t hear out of my right ear. It’s actually worse, I can’t taste on my right side so not happy with him looking for another ENT

Excellent Doctor, knows what he is doing

Drs. & staff respectful & very thorough. Answers questions. Solved the issues I was dealing with.

Dr. Jackson and Dr. Dylla are outstanding..It is both a pleasure and a privilege to be under their excellent care!

Great professional service

Very understanding and caring doctor.

Good service and diagnostics

Explained everything he was going to do and executed to perfection. Made you feel comfortable

Excellent - had my cochlear surgery yesterday- very pleased with his work. Entire staff is great. Had several follow up phone calls after surgery making sure I was doing well .

Dr Jackson came in and told me everything that would happen. Very confident professional and personable. Alleviates any worries

Dr. Jackson was God sent. He did my chochlear implant surgery in December 2022 and gave me hope. I can hear and understand speech again. He is an amazing doctor!

You scheduled me a future test . Thank You

I actually have only seen Dr Jackson one time. It is hard to get an appt with anyone or get someone to answer the phone; also people do not call you back.

Dr. Jackson and his team are some of the best in their field!!

Would only walk in for a minute never finding a true diagnosis for my condition after a year of repeated tests that got no where I had to go to another physician. Not one good thing happened at this office but wasted time. Dr. Jackson is there for a paycheck you are treated like a number not a patient.

I was referred to Dr. Jackson, but I never met him. I was seen by his PA. The reason for my score is the poor manner in which the practice is run. With no patient portal for communications, you’d expect phone communication, but Dr. Jackson’s staff rarely returned a phone call unless I left 2 or 3 messages. I was never able to speak to my provider about my health concerns. When I asked if I could email, text or get a call back from my PA personally, the answer was “no, they are too busy to contact patients”. When my PA decided to leave the practice, I was told I would need to wait 6 months or more for a new PA to be trained, even though I had an appointment on the books the next week. They were willing to put their patients on hold indefinitely, and had no reliable means of communicating about care. Their billing & insurance departments also made mistakes. They were, however, VERY eager to sell hearing aids and called many times, even though that was not my need.

Best ENT Dr in SA! Save me from meningitis and some of my hearing when 2 other facilities and 8 other doctors couldn’t figure out what disease I had and what was going on.

I’m very satisfied with the care I’ve received from Dr. Lance Jackson’s practice after my eardrum burst. I would highly recommend this doctor & personally wouldn’t choose any other.

Friendly staff and knowledgeable doctor.

You need to consider you patient time.

I was very disappointed by how I was treated by Dr. Jackson. I went there seeking treatment but had my appointment rescheduled twice because the Dr had to play golf. My last visit I was suppose to see the Dr but instead I saw his PA. When I told the PA that my appointment was with the Dr she said she could relay a message to the Dr. I got up and left. I will not be returning to his office again. My case might not have been important to him but it is important to me.

Kind, caring, knowledgeable, professional. You would benefit from his care.

I had a tube place on my left ear and everything went smooth. Thank you, Dr. Lance Jackson.

Thank you for help me understanding

I’m and out type of doctor did not feel any connection as a “care” giver

Awesome doctor

Dr. Jackson has created a first rate clinic filled with top notch professionals who provide outstanding care. Best in class!

He's quite capable and caring.

Top notch ear Doctors office. Highly recommend!

I did not see Jackson, but the doctor I did see was great.

Exceedingly informative. Very gentle while performing procedure.

Disappointing. Office staff is hard to deal with, some visibility unhappy. Would not accommodate an out of town patient. I traveled 800 miles to get there only to be told all the tests I gave them had to be done over. I understand the audiology test needed redone, but not the VNG. I never got to see Dr. Jackson, only his very young PA. She had to call and text him with my questions. I had important questions about treatment options that were not answered. Then the PA gave me a phone number that I could leave messages on. It did not even work as there was no one who answered the phone and no voice mail. I had to send a fax to the PA to get through. New information about my condition has emerged that shows this practice is not up on the latest treatments for vertigo.https://www.mm3admin.co.za/documents/docmanager/6e64f7e1-715e-4fd6-8315-424683839664/00056616.pdf

Consummate professional

He’s very competent and professional and quite personable

Very good Dr and staff!

The PA I saw at my second to the last appointment was not helpful. The process to make an appointment is ridiculous. Anyone who answers the phone should be able to schedule an appointment. There is no reason to have to wait 2 days for a call back either to schedule

He has not done much for me . And maybe I have seen him at appts. twice.

I got my hearing aids from the Ear Institute about 4 to 5years now The hearing aid checks are Great !!!! But. The doctor is always too busy to get into. The techs always refer me to the PA s. !!!

Have barely seen the doctor.

Dr. Jackson is very professional. However, we rarely see him.

No rating possible. Did not see Dr. Jackson for this appointment.

Overall Superb

Ahead of his peers,

The doctor who is returned me back to normal life! Always thankful!

I saw them for about a year , however they never provided a treatment plan ….it was always we are working on a treatment plan for you ……..almost a year of simply cleaning my ears and taking hearing tests !!! My hearing problem is worst now then when I first saw them !!!!!

Very thorough and relieved my concerns.

I’ve said it before, he is the best there is, full stop.

Great job

Very professional.

Everyone was professional and courteous! Good visit

I’m very happy to meet him and hopefully he will help me out

Ear Institute of Texas gives excellent service. Dr. Lance E. Jackson is a true Professional and his staff, also. Thank You, Dr. Jackson.

I love the treatment I get with my hearing aids in Dr Jackson’s office. The young man who reset my hearing aids was great. I look forward to seeing the dr that has taken dr Bain’s place in January to clean any wax out and overall care of my ears! Joyfully Janis koby

Been several times to your office. I have not seen Dr Jackson in months. Always sent to a PA. Still have the sam pr3with my ear that I had 3 years ago. I am tired of it. Will not go back. William Horan

I have a unique problem and Dr Jackson has invested considerable time to help me.

Barely got to even see the doctor

Great staff! Great desk! Great Dr!!

Dr. Kepchar was great as usual. Staff was efficient and professional. Timely service.

All good

I was seen by Rochelle. I was a bit apprehensive that I would be seen by the Nurse Practitioner instead of the PA. She is excellent and I’m happy to see her again.

My first visit, and I saw him briefly.

Disappointed because we thought we were seeing Dr Jackson as scheduled. However, his PA Rudy did an amazing job

I did not see this doctor. I was in for a cleaning and a hearing test.

I haven't seen Dr Jackson yet. I'm scheduled for September 13th. Today I had a hearing evaluation. This was comprehensive. The Dr was professional and courteous.

Exceptional service

Will not go back.

I had appointment to check my hearing aid. I was seen on time, given the information needed so I could make a decision on what I needed to do and was done in a timely manner!

Staff was very pleasant. Came in at 1:30 to complete new patient paperwork for a 2 pm appt, received a hearing test and finally saw PA. Finished nearly 2.5 hrs later. Long waits between procedures

Awesome service!

I appreciated the Thorough exam with follow up evaluations to know why certain symptoms exist..

Super professional

Always great professional service and friendly staff

Always pleased with the care we receive through the ear institute of TX.

Had to make two different visits, charged twice for a co-pay with zero direction or resolution. Recently started having a ringing in my ears, but I don’t know what severity I have it, or it was gonna continue to get worse. His PA told me there is nothing you can except learn to live with it!!

I go into the office for the same thing every couple of months and every time it’s always a different amount. I pay out of pocket but the fact the service is always the same but the price changes is ridiculous and they aren’t very friendly when asked about billing issues.

I received treatment for almost a year but I never saw him.!!! So how can I rate him ?? Now my hearing problem is worst but the important thing is that he got paid for his services , that the most important thing !!!!!

Dr. Jackson was doing surgeries Wednesday. Dr. Robert Kaiser kept his appointments today. He was excellent and I'm pleased with his care.

My appointment was canceled the day before with nothing available for 2 months. Was told at my request that I could come in the same time for scheduled testing. When I arrived, after 2 phone reminders and 1 text the day of, I was told that I was not on their schedule

Waiting too long, I was in the office from 1:30 pm to 3:00 pm. Too long to be around several people with Covid and respiratory disease still floating in a closed area!!!!!!

Great staff and services. Very professional and they know what they’re doing.

Friendly and very informative.

It’s excellent work!

Great

Great service well knowledge doctor’s

We did not see Dr. Lance. I was seen by the PA.

The NP was great. I am not seeing a specialist to see an NP. I haven’t seen the doc since 2019, I’m there to see him not the NP. I needed a specialists recommendations not a mid levels. This is not an acceptable practice of specialty medicine. Very disappointed.

Very nice doctors and knowledgeable!

The PA was so nice and taking in everything I said instead of brushing it off. They were fun and knowledgeable

I saw Rob Kaiser and he was able to explain a few things that was happening after a recent double ear infection. He was very kind and put me at ease right away .

Kind of rushed. But he is an excellent doctor

Excellent scheduling and service!

Great ear doctor and clinic with top notch staff. They have taken excellent care of my ears and hearing.

I saw a PA not this doctor