The reviews listed below were collected independently of Parallel ENT and Allergy through rater8. Each review represents an authentic and verified patient experience.
Very kind. Just didn’t explain what she was going to do. Had I not been there before I would’ve been lost about what I was doing at the appointment.
(2 weeks ago)
Mar-2026
Professional, friendly and knowledgeable
(3 weeks ago)
Mar-2026
Did not introduce herself.Looked bored and blew off my problem. I was in and out in 5 minutes with no solution. I don’t want to see her again she wasted my time
(1 month ago)
Feb-2026
She was kind and took good care of me.
(2 months ago)
Jan-2026
Melanie Cruz
(2 months ago)
Jan-2026
Very through and professional in explaining my options.
(2 months ago)
Jan-2026
Very satisfied
(2 months ago)
Jan-2026
Knowledgeable, efficient!
(3 months ago)
Dec-2025
Melanie Cruz explained, very well, her role as an Assistant Audiologist vs an Audiologist. Therefore, she explained that I had to wait for an appointment with the audiologist to have the volume in my hearing aids increased.
Another concern was that I needed to ask her to repeat what she said more than once during the appointment, including when my hearing aids were removed. There were times during our conversation that she seemed annoyed that I asked her to repeat her words more than once.
My suggestion is that Melanie become more aware through training and patience with patients she serves who are dealing with challenges of hearing and understanding, especially when the professional has a distinct foreign accent.
(3 months ago)
Dec-2025
Always personable!
(3 months ago)
Dec-2025
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ENT & Allergy of Delaware: Newark - Iron Hill Corporate Center
Very kind. Just didn’t explain what she was going to do. Had I not been there before I would’ve been lost about what I was doing at the appointment.
Professional, friendly and knowledgeable
Did not introduce herself.Looked bored and blew off my problem. I was in and out in 5 minutes with no solution. I don’t want to see her again she wasted my time
She was kind and took good care of me.
Melanie Cruz
Very through and professional in explaining my options.
Very satisfied
Knowledgeable, efficient!
Melanie Cruz explained, very well, her role as an Assistant Audiologist vs an Audiologist. Therefore, she explained that I had to wait for an appointment with the audiologist to have the volume in my hearing aids increased. Another concern was that I needed to ask her to repeat what she said more than once during the appointment, including when my hearing aids were removed. There were times during our conversation that she seemed annoyed that I asked her to repeat her words more than once. My suggestion is that Melanie become more aware through training and patience with patients she serves who are dealing with challenges of hearing and understanding, especially when the professional has a distinct foreign accent.
Always personable!