The reviews listed below were collected independently of Parallel ENT and Allergy through rater8. Each review represents an authentic and verified patient experience.
Knowledgeable, efficient!
(1 week ago)
Dec-2025
Melanie Cruz explained, very well, her role as an Assistant Audiologist vs an Audiologist. Therefore, she explained that I had to wait for an appointment with the audiologist to have the volume in my hearing aids increased.
Another concern was that I needed to ask her to repeat what she said more than once during the appointment, including when my hearing aids were removed. There were times during our conversation that she seemed annoyed that I asked her to repeat her words more than once.
My suggestion is that Melanie become more aware through training and patience with patients she serves who are dealing with challenges of hearing and understanding, especially when the professional has a distinct foreign accent.
(1 week ago)
Dec-2025
Always personable!
(2 weeks ago)
Dec-2025
Professional and knowledgeable
(3 weeks ago)
Dec-2025
Very professional and informative.
(1 month ago)
Nov-2025
Melanie is very professional and knowledgeable!
(1 month ago)
Nov-2025
She's very good
(2 months ago)
Oct-2025
Kind and patient with my Mom's questions and stories
(3 months ago)
Sep-2025
Melanie barely said two words. I advised her my aids needed cleaned. She took them, cleaned them, said I’ll see you in 6 mo and that will be $25 at front desk.
(3 months ago)
Sep-2025
Very professional, work's efficiently and is pleasant to be with.
(3 months ago)
Sep-2025
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ENT & Allergy of Delaware: Newark - Iron Hill Corporate Center
Knowledgeable, efficient!
Melanie Cruz explained, very well, her role as an Assistant Audiologist vs an Audiologist. Therefore, she explained that I had to wait for an appointment with the audiologist to have the volume in my hearing aids increased. Another concern was that I needed to ask her to repeat what she said more than once during the appointment, including when my hearing aids were removed. There were times during our conversation that she seemed annoyed that I asked her to repeat her words more than once. My suggestion is that Melanie become more aware through training and patience with patients she serves who are dealing with challenges of hearing and understanding, especially when the professional has a distinct foreign accent.
Always personable!
Professional and knowledgeable
Very professional and informative.
Melanie is very professional and knowledgeable!
She's very good
Kind and patient with my Mom's questions and stories
Melanie barely said two words. I advised her my aids needed cleaned. She took them, cleaned them, said I’ll see you in 6 mo and that will be $25 at front desk.
Very professional, work's efficiently and is pleasant to be with.