Ellen Shephard, Au.D.

Very thorough, professional. Answered all my questions. I trusted her knowledge and expertise.

Ellen explained my options along with the insurance information to ensure I had the right information to make a decision. She is very personable and cares for her patients.

Ellen was very helpful. She resolved my issue. I.was very pleased.

Ellen was very kind and professional. We very much appreciated her squeezing us into her schedule.

Delightful, very professional and very personable

Excellent. Very friendly. Made me feel very comfortable. Explained everything that was happening clearly.

The very best I have ever met for any medical assistance

Very helpful. Great customer service.

Helpful, knowledgeable, and competent. Excellent communication skills and customer service. She’s an excellent representative of your organization.

Ellen explained the results well and helped me compare it with my previous audiogram. She took the time

She was wonderful! She went out of her way to make time to see me, explained how she could fix the hearing aid problem - and fixed it!

Outstanding audiologist. She listened on, understood the issues and presented viable solutions. As far as treatment, she explained exactly what she was going to do what affect it would have the end result. Definitely want her as my audiologist in the future.

She was helpful and pleasant

Very friendly and knowledgeable.

She answered my questions. She took the time to explain what might be the problem with my hearing aid. Because my hearing aid was so old they had to find equipment that could handle it. They found it and had checked that everything looked good I told him about my cone that seemed to be the wrong size, she found a smaller size and I tried it on and it worked perfectly. She did a great job! Thank you Ellen.